Drop Box Question

powerz · Dec 19, 2016

Okay I am not very computer savy - But I use drop box and save alot of Sports info in various excel files in drop box.

I think my windows crashed so I re-installed Window 8 on my computer but All my drop box folders are back to 2015 is there a way to reclaim those files?

Help !

festeringZit · Dec 19, 2016

Not sure what you mean by your folders back to 2015.... Your files aren't lost, they are stored on a server elsewhere.

You can even install dropbox on your phone, and access the files from your phone, I do it all the time...

powerz · Dec 19, 2016

Yes when I go to open those files today they are not showing any updated info - they say last updated in 2015

festeringZit · Dec 19, 2016

powerz said:
Yes when I go to open those files today they are not showing any updated info - they say last updated in 2015

That's really strange. I'd try installing Dropbox on your phone, and see if you see the same thing from there... Or try on another computer...

powerz · Dec 19, 2016

Yeah its frustrating I hope all that data is not lost....

I'll contact drop box in the AM

festeringZit · Dec 19, 2016

powerz said:
Yeah its frustrating I hope all that data is not lost....

I'll contact drop box in the AM

I'm sure the data is still out on their servers...

powerz · Dec 19, 2016

this is what it says on their Website

Provide a Dropbox support agent with the needed info to perform an account rollback:
When we perform a rollback, you will have several options. You can choose to revert:

One shared folder
Multiple shared folders
Files that are not shared
Your entire Dropbox account

Whichever option you choose, performing a rollback means that your account—or the selected shared folder(s)—will be reverted to the exact state it was in prior to the deletion event. Any changes made after that point will be overwritten. It may be useful to make a copy outside of your Dropbox of any files you have recently edited so that you don't lose important changes.
Once you have made copies of any recently edited files, you'll need to get in touch with Dropbox support and provide an event link.