Going to make this really short.
Was offered 12 months of premier channels, NFL Sunday Ticket, and Nascar Hot Pass for 69.99 a month plus receiver fees, hd fees, etc.
Took them almost 4 months to fulfill my request to bill separately from Qwest.
When they finally did it they charged an early cancellation fee.
Was told it would be waived on 4 different phone calls and it never happened until the 4th.
After 4 months the price of my bill went up about $40 or so. They said the package I signed up for was only 4 months so they lied to me on signup.
On 3 of those 4 calls where I was promised the fee would be waived, they told me they'd send me an updated bill to show why my charges rose cause no one from the overseas call center could explain why and they had no clue.
DirecTV never updated my address even though they did the movers connection so all these updated bills were being sent to my old address.
The overseas guys, on top of promising to waive the late fee, also promised to give me a chance to look at my bill before i made payment since they couldn't explain the thing.
I get home one day and service is off. I call up and am told I have like $300 in past due fees. I learn that the cancellation fee was never waived. They waive it for me. I am left with like $30 in past due which I agreed to pay to turn it back on.
The lady tells me that she'd be happy to turn it back on but she wants the full bill of $30 past due and $200 current charges. I ask about the current charges, she tells me that I am paying full price for everything. The overseas people told me I would get 3 additional months of premium channels because I was lied to. Never happened.
This lady tells me she can get me 3 months of premiums but I have to pay my bill in full. I tell her I'll pay the past due and then pay the rest in a week when my paycheck comes in. She says no go. I tell her I will disconnect if she can't do it because it's been one fuck up on their part on top of another. She says pretty much "fine you can disconnect". I said give me 3 days to figure out if I want to do this or not. She says thats fine.
In those 3 days, I get another cancellation fee as well as a letter from a debt collector for DirecTV. All I asked were 3 days to think about it.
I call up and bitch and tell them there is no way they can charge me an early cancellation fee since they didn't honor the offer I agreed to which was the basis of the early cancellation fee. I tell this guy I'm talking to once again if he wants to keep me as a customer, he'd accept my payment on the $30 past due and turn on my services. He says he can't do that. He says my only option at this point to remove that cancellation fee is to manually mail a department of theirs and wait a month for a reply. They have no phone or email apparently in this mysterious department.
Anyway, he wants me to write a handwritten note to them and wait a month.
I tell him thanks for nothing and I'm leaving DirecTV and how ridiculous it is to lose a customer that pays over $100 a month on time and who orders all the UFC PPVs at like $50 a pop over a $30 past due that was caused by DirecTV's ineptness.
Oh, and I left out the whole ordeal that took over a week to find my account so I could make my first payment. I won't even get into that but it took over 20 phone calls.
Wow, that really wasn't as short as I planned.
it's brand new !! i think it's only been out for alittle over 3 months. i don't know of to many people that have it !!! but the word will be out soon !!
i know, i work for the company. Its a good service, if they had the local padres channel i'd get it.
Verizon's fios sounds pretty good too, but i think thats way back east as I didnt even know verizon offered tv until i heard about fios. I don't think att will put fiber to existing homes any time soon like they do.
i don't know if my new at&t service is any better or any worse then my directv was. but what i do know is my wife says it will save us over 80.00 bucks a month and that = 960.00 a year ! she says the kicker is.....kinda like car insurance the more cars/trucks you have on your policy, you then will get a multi car discount on your bill. so by combinding t.v.,internet,home phone & cell phones together it will save us over 80.00 bucks a month.also for every family we get to sign up with at&t we will receive a 50.00 gift card. ...... i was just looking at one of our old directv bills, we were paying 99.99 for the premier monthly package plus 45.80 for nfl sunday ticket early renewal in 5 payments, 4.99 x 3 =14.97 for additional receivers. total bill is 160.76 a month. and this is just for our t.v. bill.................... now with our new u-verse package from at&t the u400 package the best they have 128.00 plus 3 free receivers, home phone 5.99, high-speed internet fastest they have 24.95, and 2 cell phones 32.95 with 400 monthly min's on them. total price = 191.87 a month. THE BOTTOM LINE IS !! GET A PACKAGE DEAL IT WILL SAVE YOU LOTS OF $$$$$$$$$$ :lolBIG:
