On May 30th, 2009, a player with Oddsmaker.com filed a complaint with Sportsbookreview against Oddsmaker.com. The player presented his side of the story in a written request of assistance from Sportsbookreview. The player’s story was very similar to the one Oddsmaker.com countered with when contacted by Sportsbookreview. The player states that he was persuaded to try out Oddsmaker.com with a tempting promotional offer of a $500 bonus with a 5X rollover and a 30 day hold before any withdrawals. Oddsmaker.com confirmed this to be true. Subsequently, the player ran his promotional balance up to approximately $8400. Thereafter, Oddsmaker.com decided to close the account and advised the player his funds were forfeited based on the following reasons:
1. The player had instructed his father to open a separate account and get the same promotion. The father (or whomever) attempted to do so, but was caught and no money was ever played from a second account.
2. The player was rude to the employees at Oddsmaker.com primarily after his account was closed.
3. The player lied to employees at Oddsmaker.com about who advised him that his father could open an account and do so via bypassing VIP service.
4. The player slandered the company Oddsmaker.com on a public forum.
5. The player on the telephone and in anger stated to Oddsmaker.com that he was unhappy and should just close his account on his own. This was during a conversation where Oddsmaker.com was asking the player who may have instructed him that he could open a new account.
After careful consideration and review of these facts, which are mostly agreed upon by each party, I summarize the findings, as a 3rd party arbitrator, as such:
1. There was no harm in the supposed father opening a second account since, even though not desired by Oddsmaker.com, the action was caught and no damage was done to Oddsmaker.com
2. Being rude should never be a reason to have your monies stolen.
3. Lying to a sports book about anything is no reason to have your monies stolen.
4. Slandering a sportsbook on a public forum should be no reason to have your monies stolen.
5. When the player stated that he should just close his account I am certain, he did not say, “By the way, just keep $8400 of my monies, also”.
I view this as a very poor decision on the part of Oddsmaker.com and I believe, based on my experience and the above facts supplied to Sportsbookreview, that the sports book should rethink this matter, and realize that there will be grumpy, rude, lying, slanderous clients that play with their company. Such characteristics in a player do not constitute a legitimate justification for seizing a client’s monies. Neither does the fact that another party attempted to open a second account trying to get the same promotion when there was no foul play between the two accounts. In past dealings with Oddsmaker.com, their company has been willing to assist and supply answers for their decisions regarding complaints. We appreciate that assistance and cooperation Very much, But, this incident need go beyond personal egos and just do what is right, assuming many of my piers agree with my assessment and there are no other explanations for this action decided by Oddsmaker.com.
1. The player had instructed his father to open a separate account and get the same promotion. The father (or whomever) attempted to do so, but was caught and no money was ever played from a second account.
2. The player was rude to the employees at Oddsmaker.com primarily after his account was closed.
3. The player lied to employees at Oddsmaker.com about who advised him that his father could open an account and do so via bypassing VIP service.
4. The player slandered the company Oddsmaker.com on a public forum.
5. The player on the telephone and in anger stated to Oddsmaker.com that he was unhappy and should just close his account on his own. This was during a conversation where Oddsmaker.com was asking the player who may have instructed him that he could open a new account.
After careful consideration and review of these facts, which are mostly agreed upon by each party, I summarize the findings, as a 3rd party arbitrator, as such:
1. There was no harm in the supposed father opening a second account since, even though not desired by Oddsmaker.com, the action was caught and no damage was done to Oddsmaker.com
2. Being rude should never be a reason to have your monies stolen.
3. Lying to a sports book about anything is no reason to have your monies stolen.
4. Slandering a sportsbook on a public forum should be no reason to have your monies stolen.
5. When the player stated that he should just close his account I am certain, he did not say, “By the way, just keep $8400 of my monies, also”.
I view this as a very poor decision on the part of Oddsmaker.com and I believe, based on my experience and the above facts supplied to Sportsbookreview, that the sports book should rethink this matter, and realize that there will be grumpy, rude, lying, slanderous clients that play with their company. Such characteristics in a player do not constitute a legitimate justification for seizing a client’s monies. Neither does the fact that another party attempted to open a second account trying to get the same promotion when there was no foul play between the two accounts. In past dealings with Oddsmaker.com, their company has been willing to assist and supply answers for their decisions regarding complaints. We appreciate that assistance and cooperation Very much, But, this incident need go beyond personal egos and just do what is right, assuming many of my piers agree with my assessment and there are no other explanations for this action decided by Oddsmaker.com.
:toast: LT
