EWinner stole my money to! Samer way - rule #3.
The facts: I opened my account with EWinner on August 23, 2003. I deposited
$2500 and received a $500 bonus. From the account opening until yesterday,
September 26, 2003, I happily utilized my active account, winning some,
losing some, and taking two payouts as well, (I don't like to let an account
balance grow too large).
On September 7, 2003 I suggested to my brother that he also open an account
at EWinner to enjoy their 8 cent baseball lines. I discussed with Cory,
EWinners manager, the possibility of my brother and I placing similar wagers
and sometimes him using my computer to place the wagers. Cory specifically
told me that our action is welcome, and there is no problem with the above
two issues. My brother opened his account. I did not request nor did I
receive a referral bonus.
On September 13, 2003 I referred a friend to open an account at EWinner to
enjoy their 8 cent baseball lines. For this friend I did request and receive
a referral bonus. When the referred account owner, opened the account,
EWinner customer service rep was notified that the new account owner, being
unknowledgeable about computers, and not owning a computer, would have to
open the new account with my help and using my computer and therefore
causing the same ip address. Once again, this issue was brought up with the
customer service rep at account opening and was approved. The fact that the
referred customer would have to use my computer to enjoy the 8 cent lines
was also discussed and approved by customer service, both of us basically
being told that it wasn't a problem.
The referred customer happily utilized the account from opening until
yesterday as well. I placed some wagers, sometimes the same as my own, on
the referred customers, behalf. Other times the referred customer placed
wagers via telephone when I was unavailable to help get the 8 cent line.
I again spoke to Cory in the interim about the ip address problem and the
like wagers being placed and was told that it wasn't a problem. They liked
our action.
When I lost my account balance down to zero, on September 19, 2003, I
reloaded with another $2500. I received another $500 reload bonus on
September 19, as well, with the usual rollover requirement to earn the
bonus.
From September 19, to present, I utilized my account. My account balance
beginning September 26, 2003, was $2730.
On September 26, 2003, around noon est. time, I placed two internet wagers,
one on the Detroit Tigers to win, + 160, $970 to win $1552, and the second
on the Cleveland Indians to win, + 140, $1000 to win $1440. Detroit lost
and Cleveland won, for a net win of $470, which I am told I have forfeited,
and have had my account closed and my entire balance forfeited, along with
the two above wagers cancelled as per rule #3. The referred customer's
account was also closed.
Rule number #3, hidden away in fine print, (I ask readers to go and find
EWinner's rules), on a separate pop up message box at EWinner reads:
"3. A member may have only ONE account. The Company reserves the right to
close or disable a member's account without notice in cases where the
Company, at its sole discretion, deems this appropriate. Only the initial
deposit will be refunded on all accounts."
I learned of the above when I checked my email, around 7:30 p.m. after the
games has started. This is what the email I received from EWinner stated:
"It has recently come to our attention during a routine security check that
you have been betting with multiple accounts all using the exact same IP
address. This is a direct violation that we take very seriously, we are
committed to operating under a stable financial environment and expect our
players to honor the limits posted on our website and to abide by the terms
agreed to by both parties. Your initial deposit will be refunded unless your
withdrawals have been greater than your initial deposit in which case all
remaining funds will be forfeited.
EWINNER Customer Service"
I immediately called Cory, EWinners account manager and asked about the
above. Cory told me he deleted the wagers and wouldn't reinstate them
because I placed wagers in the past for the referred account holder using my computer. I did!
He said my brother's account wasn't in question, only the referred
customers. He wasn't aware that I discussed the ip address issues with
customer service at account opening of the referred customer. Cory said he
would go to bat for me with owners regarding the reopening of our accounts,
and that I should call him in the morning. I again requested that the
wagers be reinstated, and was refused. I told him I would call in the
morning about my account.
It appears to me that Cory is the one making the decisions as it is Cory who
decided to delete the wagers. I believe it is in fact Cory making the
decisions regarding this matter and saying that he has to speak to the
owners is in fact only "passing the buck" and getting ready to use a good
guy (Cory) bad guy (owners) scenario to defraud me and my friend of our
account balances.
I'm afraid that my friend and I are going to be victims of the so called
wise guy rule and hereby ask for any help which may be forthcoming and give
warning to others about EWinner and their sister book Sirbet.
