Can I file an official complaint against Betonline.com?

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I've only played with these guys a few times. I used my credit card to deposit. I lost previously. A few weeks ago I made another deposit to play the Spurs against Houston for the series. I won that one so I requested a pay out of $500 to cover my deposit amount and then bet the rest on Kell Brooks vs Errol Spence. Before I first played with them they told me that payouts are free on Fridays. So I requested a payout on Friday for $500 and then I have the other bet pending. At first they sent me an email telling me that they can't process it because my address doesn't match with where the check is going. I sent them back an email telling them that's BS, it's the same exact address in my profile. Then they asked me to send in a copy of my utility bill. So I did that. Then they told me that they weren't going to process the payout (after I jumped through their hoops) but I can request it next Friday.

I told them if they try that crap with me I am going to do a charge back with American Express and rip them on social media. Then I got an email back from another guy telling me that there is no point going back and forth because they have no record of me requesting a payout.
These people are a flat out scam. I did the charge back but I want to file a complaint against them if they have some type of regulatory agency. Any suggestions on that?
 

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Sorry to hear this about betonline. I have nothing but good to say about them. Back in January I cashed out 4k with no problems at all. I also had to provide updated address as I had moved, mailed a utility bill and fulfilled all the obligations listed (rollover, with holding period, etc...) and had my check (2 seperate 2k checks) within 3 business days. Great book in my opinion.

1 downfall, but is the case with many books is the fees they charge on c/c deposits but there are plenty of other depositing methods out there
 
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Betonline had reached out to me to get his information. But they got it from SBR because he was over there as well with this.
 

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