Wanted to let everyone know to beware of this betphoenix.com. While they did seem reputable and seemed to be an up and coming book, I recently had an experience where they physically stole money right out of my acct. About 10 days ago I played baccarrat in their live baccarrat casino and lost $814 in 30 minutes playing anywhere from $20 to $50 per hand. I noticed that on hands i lost, they would take my money and on hands i won they would still take my money and in fact take even more out of my account. For 10 days i talked to a manager there named Richard. He told me he would look into this further when he gets a chance, but he told me that he has a business to run and my money issue wasnt a priority. How nice that is. Well, over the course of 10 days I managed to nag them enough to get $485 back in my account, but it came a little bit at a time which i managed to lose immediately. I am still owed $330 and Richard told me that I wasnt getting the remainder of my stolen money back. He claims that everything worked properly in my account and no money was missing, even though i physically saw with my near perfect vision money exiting my account on winning hands.
Just wanted to let everyone know to BEWARE of this place. I am sure money hungry Richard will post his rebuttal on here so here are my 2 pieces of advice to you Richard....1. You are the house...you dont have to cheat and steal money from players to turn a profit. 2. When a player has an issue, you dont wait 10 days to resolve the matter and you certainly dont tell them that you have other priorities more important than this.
Ladies and Gentlemen....BEWARE!!!!!