Following the continued posting on various Forum sites and conversations between several of our staff and moderators we have once again reviewed the situation with regard to this Client. Our review has not changed our opinion but has convinced us that we have been fair in the application of our rules and that the rules themselves are fair and reasonable.
Our policy on client confidentiality restricts our ability to argue our case in public . We will not compromise this policy even though in cases like this it would help us immensely because it makes it easy for anyone to make accusations against us.
We will as always abide by the decision of the independent arbitration service IBAS - we therefore suggest strongly that you recommend to the client that he takes his complaint to IBAS (Independent Betting Arbitration Service) at +44 207 8812690 or www.ibas-uk.co.uk for arbitration. We will provide IBAS with all the evidence we have regarding our decision including tapes, betting data and accounts information. We will follow whatever decision IBAS makes - Further if any amount is deemed due by IBAS to the customer then BETonSPORTS, Plc will pay 200% of that figure. However, if IBAS sides with BETonSPORTS, Plc, all we ask is that the client retract his negative statements, personally.
BETonSPORTS, Plc is a publicly traded and transparent organization. We are held, and abide, by some of the strictest regulations and auditing in the world. In no way do we, or would we, risk our reputation or the reputation of our stock holders by acting unprofessionally. We will never do anything other than deal with customers as fairly as possible as the success of the business today and in the future is based on first class customer service. This means having clear rules and following them. The situation being aired in the forum is being described from only the client's point of view, and our inability to break customer confidentiality restricts our ability to give you full detail.
Here is what we can provide:
· The client joined two brands within BETonSPORTS, Plc;
· When the client attempted to make his first large wager, he was informed by the stage manager that steam plays and syndicate plays would not be accepted;
· At least the next three (3) plays made by the client 'steamed' (and were also bet by other 'large' bettors);
· The client was warned at least one more time by the stage manager;
· The client's IP was then tracked and matched to at least two(2) other clients playing the exact same plays (same ones betting "his" plays);
· The clients account was therefore closed by us for contravention of rules;
· The client was paid his balance minus bonuses + winnings directly associated from bonuses.
In short, the client (i) joined, (ii) broke our rules, (iii) was warned about the rules, (iv) continued to break the rules, and (v) was exited from the business with his money + all money won directly associated with his money (the only thing removed from his balance was the bonus + winnings associated with bonus as he had not met the bonus rollover rules to which he agreed).
Thank you for your time - and, the ball is in the client's court.
Our policy on client confidentiality restricts our ability to argue our case in public . We will not compromise this policy even though in cases like this it would help us immensely because it makes it easy for anyone to make accusations against us.
We will as always abide by the decision of the independent arbitration service IBAS - we therefore suggest strongly that you recommend to the client that he takes his complaint to IBAS (Independent Betting Arbitration Service) at +44 207 8812690 or www.ibas-uk.co.uk for arbitration. We will provide IBAS with all the evidence we have regarding our decision including tapes, betting data and accounts information. We will follow whatever decision IBAS makes - Further if any amount is deemed due by IBAS to the customer then BETonSPORTS, Plc will pay 200% of that figure. However, if IBAS sides with BETonSPORTS, Plc, all we ask is that the client retract his negative statements, personally.
BETonSPORTS, Plc is a publicly traded and transparent organization. We are held, and abide, by some of the strictest regulations and auditing in the world. In no way do we, or would we, risk our reputation or the reputation of our stock holders by acting unprofessionally. We will never do anything other than deal with customers as fairly as possible as the success of the business today and in the future is based on first class customer service. This means having clear rules and following them. The situation being aired in the forum is being described from only the client's point of view, and our inability to break customer confidentiality restricts our ability to give you full detail.
Here is what we can provide:
· The client joined two brands within BETonSPORTS, Plc;
· When the client attempted to make his first large wager, he was informed by the stage manager that steam plays and syndicate plays would not be accepted;
· At least the next three (3) plays made by the client 'steamed' (and were also bet by other 'large' bettors);
· The client was warned at least one more time by the stage manager;
· The client's IP was then tracked and matched to at least two(2) other clients playing the exact same plays (same ones betting "his" plays);
· The clients account was therefore closed by us for contravention of rules;
· The client was paid his balance minus bonuses + winnings directly associated from bonuses.
In short, the client (i) joined, (ii) broke our rules, (iii) was warned about the rules, (iv) continued to break the rules, and (v) was exited from the business with his money + all money won directly associated with his money (the only thing removed from his balance was the bonus + winnings associated with bonus as he had not met the bonus rollover rules to which he agreed).
Thank you for your time - and, the ball is in the client's court.
response from a 
uppy:
