Betgameday has offered me the worst customer service ive experienced in my time of online gambling.
I have played at Betgameday for a while and lost a bit $500 or so. Anyways until this point i have been very pleased with service and lines, the book in generel. I have 2 friends that are intersted in trying out online gambling and i suggested they should try out betgameday. Now a week ago i went into their live chat and asked them about their referral program. I was told that for being able to get the refer bonus all u had to was claiming it from live support. Next day did one of my friend sign up. After his sign up he went into the chat and told them that i was the refer person. He was told back that my name wasnt the name he had written in refered when he signed up and instead a was a very strange name. He hadnt filled in any names because he simply couldnt see any where to write it in when he signed up, also i just told him to go into chat jsut after signing up (because i was told it worked that way in chat the night before)
Anyways now i went in the livechat aswell, and after some arguing the customer representant could use his logical sense and see that since both I and my friend was in there just after he had signed up it was clearly me who had referred him. I was told that my refer bonus would be credited the day my freind had fulfilled the wager for the sign up bonus.
Now today, after my friend has fulfilled the wagering demands i went into their support again to claim the referrel bonus. I was now again told that is wasnt my name that appeared on the refer list. (this should have been sorted out a week ago) Again i had to explain them the whole story and also i received my friend by messenger and he went in there as well.
Now again we both were in there and telling that i was the referrer. After some talking the representant sudddenly wrote this:
"ok sir the Manager just informed me that the 10% referral bonus only applies to customers that lives in the United States"
Now first of all it says nowhere that their rules are like that, and if they were why wasnt i told the night i went into their service asking about how their referral program worked.
2ndly Why was i told that everything was cleared out on the first occcasion i experienced the problems with the referral bonus?
Can't u really trust anything in this world of online gaming? I did wager at Betgameday because i thought they had a solid reputation.
Now i just made a cash out of my last accountbalance, and it wouldnt surprise me if i never receive it too.
I have played at Betgameday for a while and lost a bit $500 or so. Anyways until this point i have been very pleased with service and lines, the book in generel. I have 2 friends that are intersted in trying out online gambling and i suggested they should try out betgameday. Now a week ago i went into their live chat and asked them about their referral program. I was told that for being able to get the refer bonus all u had to was claiming it from live support. Next day did one of my friend sign up. After his sign up he went into the chat and told them that i was the refer person. He was told back that my name wasnt the name he had written in refered when he signed up and instead a was a very strange name. He hadnt filled in any names because he simply couldnt see any where to write it in when he signed up, also i just told him to go into chat jsut after signing up (because i was told it worked that way in chat the night before)
Anyways now i went in the livechat aswell, and after some arguing the customer representant could use his logical sense and see that since both I and my friend was in there just after he had signed up it was clearly me who had referred him. I was told that my refer bonus would be credited the day my freind had fulfilled the wager for the sign up bonus.
Now today, after my friend has fulfilled the wagering demands i went into their support again to claim the referrel bonus. I was now again told that is wasnt my name that appeared on the refer list. (this should have been sorted out a week ago) Again i had to explain them the whole story and also i received my friend by messenger and he went in there as well.
Now again we both were in there and telling that i was the referrer. After some talking the representant sudddenly wrote this:
"ok sir the Manager just informed me that the 10% referral bonus only applies to customers that lives in the United States"
Now first of all it says nowhere that their rules are like that, and if they were why wasnt i told the night i went into their service asking about how their referral program worked.
2ndly Why was i told that everything was cleared out on the first occcasion i experienced the problems with the referral bonus?
Can't u really trust anything in this world of online gaming? I did wager at Betgameday because i thought they had a solid reputation.
Now i just made a cash out of my last accountbalance, and it wouldnt surprise me if i never receive it too.
