Bet Phoenix is by far best with customer service as you said, but overall 5dimes beats betphoenix due to the fact they offer much more.
I use moneygram and never had a problem with 5dimes. When i made the deposit with bet phoenix moneygram put a hold on it and i had to call them to get it cleard. I was on hold 30 min
Why does everyone praise 5 Dimes so much. They wanted a credit card verification BEFORE I even made a deposit, and that was with a Netspend card. Naturally the copy I went to send them from my fax machine was blury, so I had to make a special trip to Fed Ex/Kinkos in order to scan the license and CC. Never had a book ak for verification BEFORE a deposit. And the fact of the matter is, they had a real attitude about it, like they really didn't care if I deposited or not. I have about 10-11 books funded, so I really don't need their shit.
And they also dropped their option where you made a deposit and they took it out of your bank account.
Not sure why they put a hold on it. bet phoenix called me and told me to call moneygram and tell them to release it. Bet phoenix acted like this was very normal but it never happend with 5 dimes.