Nothing to do with juice or anything else you might like or dislike but what shops have impressed you solely over their customer service. Some places I don't play with or if I do I haven't had the need to test how responsive the book is so their omission of the list is only for that reason. These are books I have had good dealings with personally and have treated me professionally when the time was needed.
Olympic - I once clicked on the link they have on their site if you are having a problem and had 3 employees contact me within minutes. One of them was Spiro. Goes deeper than that too. Several "little" things have come up and all of them resolved very professionally. Always solid customer service here, has to be considered one of the very top in that regard.
Hollywood - Will is here on the site a lot when he can and it shows not only his commitment but the books as well. I have never had an issue come up where they haven't addressed what was on my mind. In fact they go above and beyond that. Several of the things this forum brought up for the NBA (overnights) was taken from here to the brass and instituted based on what we said, that's great stuff. Thanks Will, you guys are a class act. Plus Fernando put me as -160 chalk over Shrink, I give him credit but not insulting me and making us a pick like some suggested.
Rio - hadn't really used them much but my recent dealings with them have been very good. What can I do for you Mr McIrish? Your money will be there today, is that acceptable? This book has moved up a great deal in my eyes of late. Looking forward to a long relationship with this book.
Majorbetting - A book that has always made a point to treat me well. Once when a tricky call came up and I told Fred I will do what you say without complaint he INSISTED the ruling go in my favor. I really meant it, I wouldn't have thought less of him or his book if he went the other way. Was no surprise he ruled for the player. I knock his poker play but one of the best at taking care of his players.
CanBet - I am crazy about this book, don't know how else to say it. Even with my new $200 limit on overnights, LOL. Customer service though has always been great. Once I did a book to book transfer here and it got hung up due to regulations I didn't know anything about. It upset me at the time though it surely wasn't their fault. Still not only were they nice about it they tracked the package (Federal Express) on a daily basis and would e-mail me updates without any prompting from me. I was disgusted about it but they always went out of their way to help on the matter and were always polite. Also they gave me a laugh like I hadn't had before with a book. First time I took a pay-out I had to send them a photo ID. I am not good at computers so had the wife take care of it and scan it for me. When she forwarded it to me she said "there you go JACKASS". Without realizing it I forwarded the whole thing to CanBet. About a day later I got it sent back with a note saying "think your wife is right Patrick". LOL. Guess you had to be there but it was funny as heck to me at the time.
BTW these all happened before I worked here so that had nothing to do with it. From what I have seen these books go out of there way to take care of you no matter who you are or where you work. I am sure there are others that I will remember as well....
Olympic - I once clicked on the link they have on their site if you are having a problem and had 3 employees contact me within minutes. One of them was Spiro. Goes deeper than that too. Several "little" things have come up and all of them resolved very professionally. Always solid customer service here, has to be considered one of the very top in that regard.
Hollywood - Will is here on the site a lot when he can and it shows not only his commitment but the books as well. I have never had an issue come up where they haven't addressed what was on my mind. In fact they go above and beyond that. Several of the things this forum brought up for the NBA (overnights) was taken from here to the brass and instituted based on what we said, that's great stuff. Thanks Will, you guys are a class act. Plus Fernando put me as -160 chalk over Shrink, I give him credit but not insulting me and making us a pick like some suggested.
Rio - hadn't really used them much but my recent dealings with them have been very good. What can I do for you Mr McIrish? Your money will be there today, is that acceptable? This book has moved up a great deal in my eyes of late. Looking forward to a long relationship with this book.
Majorbetting - A book that has always made a point to treat me well. Once when a tricky call came up and I told Fred I will do what you say without complaint he INSISTED the ruling go in my favor. I really meant it, I wouldn't have thought less of him or his book if he went the other way. Was no surprise he ruled for the player. I knock his poker play but one of the best at taking care of his players.
CanBet - I am crazy about this book, don't know how else to say it. Even with my new $200 limit on overnights, LOL. Customer service though has always been great. Once I did a book to book transfer here and it got hung up due to regulations I didn't know anything about. It upset me at the time though it surely wasn't their fault. Still not only were they nice about it they tracked the package (Federal Express) on a daily basis and would e-mail me updates without any prompting from me. I was disgusted about it but they always went out of their way to help on the matter and were always polite. Also they gave me a laugh like I hadn't had before with a book. First time I took a pay-out I had to send them a photo ID. I am not good at computers so had the wife take care of it and scan it for me. When she forwarded it to me she said "there you go JACKASS". Without realizing it I forwarded the whole thing to CanBet. About a day later I got it sent back with a note saying "think your wife is right Patrick". LOL. Guess you had to be there but it was funny as heck to me at the time.
BTW these all happened before I worked here so that had nothing to do with it. From what I have seen these books go out of there way to take care of you no matter who you are or where you work. I am sure there are others that I will remember as well....
