Recently, I had signed up with Sportfanatik after a long absent with Offshore Gambling. Using my credit card for deposit, I sent them 800.00. I did not have a good week as my balance went down to 450.00 and decided to quit and withdrew my remaining balance. Thinking that this withdrawal would go back to my credit card as one of their rules states on their website, but that is not the case when I received my credit card statement that showed 800.00 and no credit was issused for my withdrawal . Then I called and checked on my withdrawal and was asked to send them my Driver License, a copy showing the back and front of my credit card, a recent credit card statement and a bill showing my current address. I though this is absurb because I carry a Platinum Visa that has 20K credit limit and was asked to send it along with my personal information to someone in a Third World country. Anyone can use these information to enter this country as me or apply for any credits they want. Besides, Sportsfanatik has never had a rule that requires for a player to send in his personal information.Had they stated that rule, I would have sent them money using Western Union instead. As an American, I dont even provide these type of information to the FBI much less a Sportbook. Anyway, I raised these concerns with them but they kept saying I have to follow their rules or they will not send back the 450.00 to my credit card. Has anyone have this kind of problem with them before?
I love Starnet books they all have those cool live chats. I just had a chat with Garry to see if I got a different response. Nope.
Please wait for a site operator to respond.
You are now chatting with 'Garry'
Bruce: Hi
Bruce: I am thinking about opening an acct
Garry: hello Buce
Garry: Ok
Garry: How can I assist?
Bruce: What do I need to do to deposit by credit card?
Garry: You can enter the deytails on the site following signup, enter the details of your card and the total you wish to deposit
Bruce: If I want to make a withdrawal say a couple months down the road, can you credit the card back?
Garry: We always attempt to
Garry: When you request a withdrawal we will automatically try and credit back any recent deposits you have made. The remainder will be sent to you by your preferred method. Due to various restrictions imposed by Visa and Mastercard, we sometimes experience slight difficulties in crediting back, however our obligation is to get the funds to the customer as quickly and efficiently as possible, and often the only way to do this is to send a check
Bruce: What types of ID do you need to process a credit card withdrawal? I am not into sending someone I don't even know copies of my DL, both sides of the card and so on. Will I need to send these? If so anything else?
Garry: You may on occasion be required to send certain forms of ID, possibly credit card statements, for security reasons
Bruce: on occasion? does that mean yes?
Bruce: How come you don't state that anywhere on your website?
Garry: It is not certain, but we do conduct random audits on accounts to maintain security on our site and for our customers, So Yes it is possible
Bruce: That can be very deceiving.
Garry: It is in the terms and conditions that everyone agrrees to upon signup
Bruce: I'm glad I spoke with you before I signed up.
Garry: No problem, if you require anything else, please do not hesitate to ask
Bruce: Thanks for being honest Gerry.
Bruce: Have a good one/
Garry: You are welcome,
Garry: Have a good night
I found this in the User agreement which pretty much covers them: Internet Opportunity Entertainment Ltd. reserves the right to, at any time, request documentation from a customer before releasing a withdrawal or for general auditing or identification purposes.
I also found this interesting, not often would an acct go inactive for a year but:
Internet Opportunity Entertainment Ltd. does not undertake to notify users that they have outstanding balances to collect. If an account is inactive for longer than 12 months, the user will forfeit the outstanding balance.
Sorry dude, sounds like you're fukked. Run that 450 up to a few dimes to make it worth while.
Please wait for a site operator to respond.
You are now chatting with 'Garry'
Bruce: Hi
Bruce: I am thinking about opening an acct
Garry: hello Buce
Garry: Ok
Garry: How can I assist?
Bruce: What do I need to do to deposit by credit card?
Garry: You can enter the deytails on the site following signup, enter the details of your card and the total you wish to deposit
Bruce: If I want to make a withdrawal say a couple months down the road, can you credit the card back?
Garry: We always attempt to
Garry: When you request a withdrawal we will automatically try and credit back any recent deposits you have made. The remainder will be sent to you by your preferred method. Due to various restrictions imposed by Visa and Mastercard, we sometimes experience slight difficulties in crediting back, however our obligation is to get the funds to the customer as quickly and efficiently as possible, and often the only way to do this is to send a check
Bruce: What types of ID do you need to process a credit card withdrawal? I am not into sending someone I don't even know copies of my DL, both sides of the card and so on. Will I need to send these? If so anything else?
Garry: You may on occasion be required to send certain forms of ID, possibly credit card statements, for security reasons
Bruce: on occasion? does that mean yes?
Bruce: How come you don't state that anywhere on your website?
Garry: It is not certain, but we do conduct random audits on accounts to maintain security on our site and for our customers, So Yes it is possible
Bruce: That can be very deceiving.
Garry: It is in the terms and conditions that everyone agrrees to upon signup
Bruce: I'm glad I spoke with you before I signed up.
Garry: No problem, if you require anything else, please do not hesitate to ask
Bruce: Thanks for being honest Gerry.
Bruce: Have a good one/
Garry: You are welcome,
Garry: Have a good night
I found this in the User agreement which pretty much covers them: Internet Opportunity Entertainment Ltd. reserves the right to, at any time, request documentation from a customer before releasing a withdrawal or for general auditing or identification purposes.
I also found this interesting, not often would an acct go inactive for a year but:
Internet Opportunity Entertainment Ltd. does not undertake to notify users that they have outstanding balances to collect. If an account is inactive for longer than 12 months, the user will forfeit the outstanding balance.
Sorry dude, sounds like you're fukked. Run that 450 up to a few dimes to make it worth while.
I know what you mean, man. I started a thread yesterday about me not wanting to send a copy of my DL to a book. Luckily, I was able to work out a deal using an ID of different sorts.
Your best bet is to ask point blank before signing up. Don't use credit cards either. Just asking for trouble. I do agree they are asking for a little too much here, but they got ya "between a rock and a hard place" so to speak.
Your best bet is to ask point blank before signing up. Don't use credit cards either. Just asking for trouble. I do agree they are asking for a little too much here, but they got ya "between a rock and a hard place" so to speak.
