Get you one.
seems that the quality of VIZIO tvs has plunged. I too, share very similar experiences with all those who commented here. Costco's concierge service had to force Vizio to address my problem, as VIZIO simply has lousy customer service and an even lousier product as they all seem to break down within a year or two. Mine would freeze and then you'd have to unplug the set to turn it off and turn it back on. Costco should stop carrying Vizio, don't buy those lcd tvs!
Posted by: M Brown | Apr 2, 2009 11:31:49 PM
In Nov 2007 my sister purchased a Visio 42 in HDTV for me as a present. She lives and purchased the TV in California. I reside in washington state and the Sears didnt have the Visio on stock so I had to wait until they got a shipment in. Needless to say when I got the Visio home it had no power, the service tech came out and fixed it by replacing 2 circut boards which concerned me. I asked why dont they just replace the TV for another one and he said they generally try to repair it first. Well 14 months later I too experienced the pop of death, no picture only sound. it didnt start off that way it began by the picture becoming distorted then eventaully it went out. When I called Visio they told me the warranty began when the item was purchased. I told them I didnt have it yet because they didnt have it in stock. Visio Corporate office say they said because it was purchased thats when the warrenty goes into effect. Now the tech at ITI are telling me they can come look at it for 400.00 and there is a 50/50 chance they can even fix it. This was a 1600.00 piece of junk! Maybe that's why it was on sale. I will never purchase another Visio. If I know it was going to die after 14 months I would have told my sister to by a Sony. i think this company needs to be shut down. The customer service sucks and each time you speak to someone you get a different answer. One of their service agent 1's had the adasety to start quoting US federal laws to me in about a case where someone wanted to warranty extended due to it being a gift. He was very condensending and when I asked him if he was a laywer for Visio he hung up on me. And yes i filed a complaint but I'm sure it went in the crash can.
Posted by: Mary Foster | Mar 22, 2009 1:01:04 PM
I purchased a Vizio 37 inch flat panel TV, Model VX37L from Costco on 5/23/2007. Fortunately Costco extends the warranty from one year to two years. On April 15, 2009 I turned on the TV and all I got was the Vizio name turning from orange (off) to white (on). That all that happened. It was completely dead. Costco Membership Services representatives were very nice but all they could do was refer us to Vizio tech support. 17 phone calls later, after faxing them the proof of purchase that they finally requested on the third call, they have finally prepared a repair ticket which is pending approval. Once the ticket is approved, the replacement parts (determined by a diagnostic team without actually looking at the TV set)will be mailed to a repair technician in our area (we live in the heart of Chicago) and then the repair technician is supposed to be able to fix the set (which I doubt). This is going to take at least 3 weeks to get done if not more. If anyone is thinking about buying Vizio to save money, don't do it. There is no customer service that is at all helpful, there are no repair places to take the set in to fix it (like the other major brands) and basically your stuck. I asked Costco if i could get a refund on the money since it's under warranty if the set couldn't be fixed and said I wanted to use the money to purchase a main brand (like Samsung) and that I would purchase it from Costco. All Costco will do is replace the Vizio TV with another Vizio and the next time it breaks I will have to go through this whole awful experience again. My husband is self-employed and a vendor and he has the phone number for Costco's Corporate Buying office. (This number is a state secret). He is going to call and talk to the electronics buyer for Costco and explain our whole experience in the hope that Costco will no longer carry Vizio TVs or at the very least pull some strings to allow us to purchase another brand of TV from Costco. Again, Costco is not the problem - its Vizio.
Posted by: thetelevision | Mar 22, 2009 4:15:53 AM
i don't think the validity of the report is entirely hinged on the the number of respondents you had but to many other factors like how and where did you get your respondents. If they're all readers of this site, then i'm afraid the validity can easily be put into question. Please note that laboratory tests are a different sort of data gathering compared to population survey data gathering.
Posted by: F Derion | Mar 14, 2009 9:29:11 AM
I purchased a Vizio 42 lcd late last year, and a couple of weeks ago watching tv I thought I heard a muffled pop from the set. I still have a picture and sound, but have noticed a shaded darker area from about the middle of the screen towards the left edge. I am discouraged after reading all the comments about Vizio tv's, and sorry I purchased one.
Posted by: everett whitney | Mar 14, 2009 8:44:10 AM
TO: Veda C. " Saving up - found Philips / "a Vizio?"
PLEASE do Not spend a second longer considering either one ! And, Never any money!
Philips Electronics stopped manufacturing HDTVs for the USA market over a year ago . . . . "leased out" their name to one of the bottom corporations in Asia . . . very, very unreliable HDTVs, either before, from Holland or now !
Panasonic had {all gone now} offered their entry 42" Plasma set from Halloween until the inventories sold out just after New Years at $ 649 - $699.
Two weeks ago,
www.conns.com { Conn's Appliances which is an authorized Sony dealer } closed out their stocks of Sony's very best 32" ($1,100) set of last season at $599 . . . Last Sunday, they did the very same with Samsung's entry 50" plasma set at $899 - - - realizing that you said plasma, I only refer to these as examples of what one may get in Top Tier, Brand Name HDTV, making any purchase of the bottom sets not at all worth the risks!
Do also check @ Costco , IF you happen to have it available.
Posted by: Veda Cook | Mar 12, 2009 12:30:50 PM
I have been saving my nickles and dimes to buy my husband a big screen didnt have enough at christmas, but now I do! I want a plasma I have animals and just think it would be safer. I found a phillips 42" plasma with 4 dmci and 1080 for $599.00. I was really happy till I read all this.... am I to understand that this phillps is VIZIO and subject to the pop of death?
Posted by: DT | Mar 7, 2009 8:22:50 AM
We purchased a 47" VISIO fromSams Club 12/29/08. Mid february it bagan to get green areas in the picture. Over the next 2 weeks the green grew until the entire picture was neon green. After numerous frustrating calls to VIZIO we returned the set to SAMS and replaced