ANOTHER BAD THING ABOUT "GOOD BOOK PINNACLE"

[sd2]

Formulaic customer service. All canned stuff, delivered by Pinny's "ladies of The Book."

While the cs is prompt, as emails go, it's virtually automated, and thus amateurish. All the Elisas, Normas, and Carries down there, while bright, are no real substitute for a hands-on cs professional.

Case In Point: While I've had a Pin account for a while, two Sats ago I decided to try their horse racing betting. I've bet on horses without problems of any kind at maybe 6-8 online books. (Tho I don't do it often, and only for beer money and fun&games. I know the racing biz, have published a lot of stuff on it, and realize that it is, as the Brits would say, a "mug's game.")

Got to the track I wanted, but there was no way, repeat no way, to get to the race number. It displayed only the next race with 12 minutes to post,and the amounts I may wish to wager. I didn't want to bet on that race, but on one coming up later.

There was also something on that page, for "North American racing" about Delete Queue and Change Queue. What the hell did that mean? I have to wait in line? Sounds like something they do in the UK. Perhaps we could hve tea and crumpets while trying to figure it out.

Emailed Pin cs, went back and forth with several of the Pinny Ladies of the Book (the cs book, I'm sure it exists), they told me it's easy to get to the race number, they just tried it and it works.

Well, it didn't on my pc.

I tried again last Saturday ---- same old same old. No display that allowed me to select the race number at any track.

And again, the Ladies of the Book just emailed repeatedly that it was there. So I tried to copy the page and email it to them. Couldn't copy, so I took a dig camera pic and sent it to them.

Little later, they told me there was no problem, just try again.

So I tried again, and presto, there was the line that allowed one to select the race number!!

Clearly, not until they received and viewed the photo did they see I was not drunk, doped, blind or batty. Good thing I snapped that pic!

They saw they had a problem and only then corrected it, rather than to investigate on the first complaint. Bad stuff!

And no apology, of course. The Book is never wrong, only the customers.

If Pin is this wildly successful enterprise, as I hear, I'm wondering (given their severe lack in this area) why some other book doesn't emulate their cut juice operation, and add non-formulaic cs. Sounds to me like they'd give the Big Pin a run.

 

[BoZZi]

yeah how terrible is that, you'd much rather want them investigating every little tidbit then paying you right away every single time and giving u a discount on almost each and every bet

 

[sd2]

Ah, there's a law in Curacao that states they can't do both?


That explains it.

 

[Kornholio]

they're pinny...the best. Stop whining. Seriously.

 

[~Falco~]

Was away from my computer, called Pinny to a make NBA bet on the phone for the next day, I had seen the lines for the next day on the site . Was told that the phone center did not have the lines yet. I told them Id seen the lines on ther internet. They told me I couldnt bet it over the phone since they did not have the lines yet. I told them Id seen the lines for the next day on the site.They told me I couldnt bet it over the phone since they did not have the lines yet.I told them Id seen the lines on ther internet. They told me I couldnt bet it over the phone since they did not have the lines yet. I told them Id seen the lines for the next day on the site.They told me I couldnt bet it over the phone since they did not have the lines yet.I told them Id seen the lines on ther internet. They told me I couldnt bet it over the phone since they did not have the lines yet. I told them Id seen the lines for the next day on the site.They told me I couldnt bet it over the phone since they did not have the lines yet.I told them Id seen the lines on ther internet. They told me I couldnt bet it over the phone since they did not have the lines yet. I told them Id seen the lines for the next day on the site.They told me I couldnt bet it over the phone since they did not have the lines yet.I told them Id seen the lines on ther internet. I said "POSTAL!!!". They said they'd have the line in 2 minutes. I called back in one minute and took the CLIPPERS-1.5 Friday night big.


Moral of the story:Be kind to your mailman

 

[sd2]

OK, Pinny is a good book (tho it sure isn't the only one I have nor I'll bet is it the only one from its biggest boosters).

But when a customer must take a digital photo and go to the trouble of uploading it and sending it to demonstate they're full of shit, they got a problem.

Many a corporation that thought it was pure gold ended up in bankruptcy court due to overweening arrogance. Pinny is ripe to be taken, ie by a competitor, if they don't do something about this fast but mindless "customer service." I'm not the only one to complain of it, do a search of the forums.

Note that you never see His Royal Highness, King Pinnacle, on these forums to defend themselves. Totally beneath them.

And, to toss one more rock, their website sucks, spreading the college foots over 3 pages. I won't be betting hores with them, and I don't have any big prob with sports, so I'll stay with 'em, but folks, they ain't the pinnacle!

 

[JimFiestSux]

I bet Pinny's horses every day. Much better than going to OTB, at least here I get a rebate instead of losing the 5% OTB takes here in NY. EVERY time I bet the ponies at Pinny it allows you to pick any race at any track you like. No problem here. If one bets Horses Pinny is truly the best to play at. Winners graded in minutes .

 

[sd2]

I would have no prob betting horses at Pinnacle NOW, but I did have a problem - or rather, THEY had a problem. Instead of listening, trying to fix it, they persisted in having their girls quote "from the book."

It's ba-a-a-a-a-a d customer service. One day all you Pinny freaks may need some personal cs, and you're going to get the Book thrown at you. And when you come to the forums with the bitch, don't expect me to moan along with you.

(I sometimes bet into Pin's sports lines, but most of the time my bets are made elsewhere. See SBR for a review of juice adjustment, Pin's specialty. Depends which side you're on, Pin is not always the best place to bet.)