I am going through the same things with nine right now. Got an email I couple of days ago offering a 20% reload bonus. Told them i would deposit if they could give me a little more. They came back with 30% but its a Bonus Play so I said ok and made the deposit. Bet all $500 on a mlb total won that play - came back the next day and now I can't wager more than $1 online because I am not a "recreational bettor". I have to call to place wagers. Funny thing is I played with them alot during CBB and never had any problems, now I am not a recreational bettor? LOL! Geez I always liked this place, got the free hat and wristbands a couple of months ago and I was saying good things about them but now once I meet the rollover or bust out I will not go back