You know what, I just read his thread closer. I think that he is the stupid one here to belive that if he calls back in the first quarter and the score is like 14-0, that Fred would accept his bet!!! Of course, Fred would not have taken the bet in that case. This guy was just throwing away $700 in my view!!
I change my mind, alot of sportsbooks would accept your offer of calling back in the first quarter, because if the game is already over or close to over, then they would not accept
[This message was edited by playersonly69 on August 19, 2003 at 01:42 AM.]
I change my mind, alot of sportsbooks would accept your offer of calling back in the first quarter, because if the game is already over or close to over, then they would not accept
[This message was edited by playersonly69 on August 19, 2003 at 01:42 AM.]
Everyone,
Below is a detailed outline of the ACTUAL events that took place regarding this issue. I think it is pretty cut and dry. There was an issue with the West Union and we took a bet before we could confirm the Western Union was sent as A CONVENIENCE to this NEW player.
Here is the email that Freddy sent to her:
From: Freddy [mailto:freddy@gamblersavenue.com]
Sent: Tuesday, August 19, 2003 12:06 AM
To:
Cc: 'Mike Silver'
Subject: RE: Ref. Account
Ms. M,
I will answer this very simply. I have no need to argue with you and go over the numerous emails you have sent us. It is unfortunate you would see different but these are the facts.
ALL PM TIMES ON AUG 18th 2003
You signed up at 3:42.
Your first email requesting information is sent and received at 3:53
At 4:28 you are responded to and given the information needed to make a deposit.
On conversation with me recorded as every conversation with our customers is.
At 7:47 I receive a call from you to revise the status on a transaction. This transaction was incorrect and had to be reviewed as per our conversation going on at that same moment.
The transaction error was spotted at 7:55 and the process for verification was started on the correct number while you are on the phone.
The error you mention was corrected at 7:58 and you are asked to free the funds with Western Union.
Funds were placed in your account at 7:55:37 pm although I was still not sure the funds were there. Did this as a convenience to you as a customer.
8:00:48 I place the wager in the system as per our agreement. I will honor the wager if the situation is resolved before the first QUARTER. Hopefully before.
Emailed confirmation
8:21 since I don’t get a call back from you as promised I email and confirm the wager.
Facts are facts and as angry as you may be now after losing the wager and sending me all these emails the matter remains the same. We took a bet, you made a bet, we both agreed to conditions and they were met.
Had you won the bet I would pay with a congratulatory smile and say thank you for choosing our service. Unfortunately you wish to see it different. I have screen shots of all the facts here present. You promised to call back before and I promised to wait that was our agreement unless the wager was confirmed before by resolution of the Western Union. All of this is taped and can and will be used in any dispute. You are told the facts and they are simple. If we resolve this matter the bet stands.
I did so and sent you a time stamped email that says 8:21 PM, that is about half way thru the quarter and I received no call from you. I sent you your message in order to confirm a bet for a HALF, regardless of anything you want to say, a quarter does not measure a total for a half, so your allegations are incorrect. Anything can happen in a second quarter and you could have won. Your first email to me is at 9:25. I guess we can see what happened. You lost a bet and want to take another chance here. Let’s do the correct thing and take the terms agreed to and be honest. The bet stands, the loss stands.
You don’t want the bonus and it is a pity, if you change your mind, please let me know.
Thank you,
Fredd
Customer Service
www.gamblersavenue.com
1-800-218-8566
-----Original Message-----
From: ]
Sent: Monday, August 18, 2003 9:25 PM
To: Freddy
Subject: Re: Ref. Account
Fredd,
I just got off the phone after talking to your customer service and i am steaming. I was planning on relaxing and watching the game but instead spent 45 minutes on the phone with western union and now read this email that everything is "fine"? And to top it off you guys mess up and then your not even there to take my call!! This is a terrible way to start off. I was told by you also that the game would be a no bet if i didnt call back by the end of the first quarter. I was stuck on the phone the whole time, i call RIGHT after and cant thru for the 10 minutes after that(just rings then goes busy) .then i finally get thru and you are gone?? now i read this email and the bet still stands? I really feel like i have been taken advantage of. All i did was send the money to the person your people gave me and everything went to crap. I dont even want the bonus now and will await your response before i look into further action. I wonder if they had more then 3 points in the first quarter would it still be "pending" right now. I called right after i got off the phone, its not my fault i had to talk to 3 different people. This is totally your peoples fault and if this bet is not canceled the way it should have been i will follow all avenues available to me. Just remember this was all gamblers avenue screwup so i should not be penalized for your mistake. I will give you guys till the morning to rectify this. Thanks alot for ruining my night!!!!
D
Freddy <freddy@gamblersavenue.com> wrote:
Ms. M,
All is well. We have taken care of the situation and your account is fine.
Thank you,
Fredd
Customer Service
www.gamblersavenue.com
1-800-218-8566
Below is a detailed outline of the ACTUAL events that took place regarding this issue. I think it is pretty cut and dry. There was an issue with the West Union and we took a bet before we could confirm the Western Union was sent as A CONVENIENCE to this NEW player.
Here is the email that Freddy sent to her:
From: Freddy [mailto:freddy@gamblersavenue.com]
Sent: Tuesday, August 19, 2003 12:06 AM
To:
Cc: 'Mike Silver'
Subject: RE: Ref. Account
Ms. M,
I will answer this very simply. I have no need to argue with you and go over the numerous emails you have sent us. It is unfortunate you would see different but these are the facts.
ALL PM TIMES ON AUG 18th 2003
You signed up at 3:42.
Your first email requesting information is sent and received at 3:53
At 4:28 you are responded to and given the information needed to make a deposit.
On conversation with me recorded as every conversation with our customers is.
At 7:47 I receive a call from you to revise the status on a transaction. This transaction was incorrect and had to be reviewed as per our conversation going on at that same moment.
The transaction error was spotted at 7:55 and the process for verification was started on the correct number while you are on the phone.
The error you mention was corrected at 7:58 and you are asked to free the funds with Western Union.
Funds were placed in your account at 7:55:37 pm although I was still not sure the funds were there. Did this as a convenience to you as a customer.
8:00:48 I place the wager in the system as per our agreement. I will honor the wager if the situation is resolved before the first QUARTER. Hopefully before.
Emailed confirmation
8:21 since I don’t get a call back from you as promised I email and confirm the wager.
Facts are facts and as angry as you may be now after losing the wager and sending me all these emails the matter remains the same. We took a bet, you made a bet, we both agreed to conditions and they were met.
Had you won the bet I would pay with a congratulatory smile and say thank you for choosing our service. Unfortunately you wish to see it different. I have screen shots of all the facts here present. You promised to call back before and I promised to wait that was our agreement unless the wager was confirmed before by resolution of the Western Union. All of this is taped and can and will be used in any dispute. You are told the facts and they are simple. If we resolve this matter the bet stands.
I did so and sent you a time stamped email that says 8:21 PM, that is about half way thru the quarter and I received no call from you. I sent you your message in order to confirm a bet for a HALF, regardless of anything you want to say, a quarter does not measure a total for a half, so your allegations are incorrect. Anything can happen in a second quarter and you could have won. Your first email to me is at 9:25. I guess we can see what happened. You lost a bet and want to take another chance here. Let’s do the correct thing and take the terms agreed to and be honest. The bet stands, the loss stands.
You don’t want the bonus and it is a pity, if you change your mind, please let me know.
Thank you,
Fredd
Customer Service
www.gamblersavenue.com
1-800-218-8566
-----Original Message-----
From: ]
Sent: Monday, August 18, 2003 9:25 PM
To: Freddy
Subject: Re: Ref. Account
Fredd,
I just got off the phone after talking to your customer service and i am steaming. I was planning on relaxing and watching the game but instead spent 45 minutes on the phone with western union and now read this email that everything is "fine"? And to top it off you guys mess up and then your not even there to take my call!! This is a terrible way to start off. I was told by you also that the game would be a no bet if i didnt call back by the end of the first quarter. I was stuck on the phone the whole time, i call RIGHT after and cant thru for the 10 minutes after that(just rings then goes busy) .then i finally get thru and you are gone?? now i read this email and the bet still stands? I really feel like i have been taken advantage of. All i did was send the money to the person your people gave me and everything went to crap. I dont even want the bonus now and will await your response before i look into further action. I wonder if they had more then 3 points in the first quarter would it still be "pending" right now. I called right after i got off the phone, its not my fault i had to talk to 3 different people. This is totally your peoples fault and if this bet is not canceled the way it should have been i will follow all avenues available to me. Just remember this was all gamblers avenue screwup so i should not be penalized for your mistake. I will give you guys till the morning to rectify this. Thanks alot for ruining my night!!!!
D
Freddy <freddy@gamblersavenue.com> wrote:
Ms. M,
All is well. We have taken care of the situation and your account is fine.
Thank you,
Fredd
Customer Service
www.gamblersavenue.com
1-800-218-8566
playersonly69,
We logged the wager and it is time stamped in our system at approximately 8pm. It was only "no action" if we did not receive the WU before the end of the first quarter.
We have the telephone call recorded. We have done this for another player on the board because there was a issue at Western Union and we could not confirm the amount and were going to declare no action, however he was able to provide us with proof he sent the Western Union and we honored BOTH of his WINNING wagers that night.
We are not going to steal money from any player and both Freddy and myself have strived to give all players the best Customer Service possible. It is sad when people try and take advantage of our kindness.
Cordially,
Mike Silver
Cordially,
Mike Silver
We logged the wager and it is time stamped in our system at approximately 8pm. It was only "no action" if we did not receive the WU before the end of the first quarter.
We have the telephone call recorded. We have done this for another player on the board because there was a issue at Western Union and we could not confirm the amount and were going to declare no action, however he was able to provide us with proof he sent the Western Union and we honored BOTH of his WINNING wagers that night.
We are not going to steal money from any player and both Freddy and myself have strived to give all players the best Customer Service possible. It is sad when people try and take advantage of our kindness.
Cordially,
Mike Silver
Cordially,
Mike Silver
I asked for feedback on this. But to say i was trying to scam them is bullshit. i didnt even know there was a mistake until i called up so i was not trying to scam anyone. I will delete the message as i guees what goes aroud comes around. I used the 200 i had left and won back all the money i lost plus some. so call me a newbie (werent you guys once) or a square but dont start bullshit that i was pulling some western union scam.And if fred is trying to imply that then he is a bigger ass then i thought. I will fullfil my rollover and i will be out of there and into a book that doesnt have trouble handling something as easy as a deposit..nuff said, i got my money back and im going to bed...
[This message was edited by sickofbeingrippedoff on August 19, 2003 at 02:38 AM.]
[This message was edited by sickofbeingrippedoff on August 19, 2003 at 02:38 AM.]
Freddy,
Your response is handled in a professional manner. It's too bad you have to deal with this nonsense in the first place, however, you were quick to give a clear cut outline of what had transpired. It appears you did this guy a favour and unforunately he is simply looking for an excuse to re-coup a losing wager.
As for "sickofblahblahblah", you asked for feedback and you got it. Nobody is arguing that the situation with Western Union is not frustrating. However, Freddy went out of his way to rectify the problem with the transfer by offering a reasonable solution to the situation. He accepted a wager without being sure that he would receive the funds. That's a classy thing to do. The wager was placed prior to the game starting, the funds were received by the end of the first quarter, and the wager didn't go your way. In no way does this situation warrant you coming into this forum and bad-mouthing GA. Bitch about western union, maybe, but not the book that went out of their way to accomodate you.
Too bad you didn't bet the over on the FULL game
Your response is handled in a professional manner. It's too bad you have to deal with this nonsense in the first place, however, you were quick to give a clear cut outline of what had transpired. It appears you did this guy a favour and unforunately he is simply looking for an excuse to re-coup a losing wager.
As for "sickofblahblahblah", you asked for feedback and you got it. Nobody is arguing that the situation with Western Union is not frustrating. However, Freddy went out of his way to rectify the problem with the transfer by offering a reasonable solution to the situation. He accepted a wager without being sure that he would receive the funds. That's a classy thing to do. The wager was placed prior to the game starting, the funds were received by the end of the first quarter, and the wager didn't go your way. In no way does this situation warrant you coming into this forum and bad-mouthing GA. Bitch about western union, maybe, but not the book that went out of their way to accomodate you.
Too bad you didn't bet the over on the FULL game
Fwiw i would be leery of any book that offers 50% bonus. Probably could of been handled better by both sides but with all the good solid outs out there why even post up with a cheesy book like oddsnends or whatever they call themselves now. I remember fred got busted on major wager awhile back for posting under different names to pump his book. Not exactly a standup guy.while i dont think he would stiff someone for 700 measley bucks (those guys are after the big score ala mre del,varvano,bill, charlie etc etc etc..) his actions across the way show show hes no angel either.food for thought
