Fishhead said:
Request submitted on Monday ... nothing from them Tuesday ... Wednesday late afternoon receive an E-Mail from them requesting me to send ID (although I'm a 3.5 year customer) that has probably already withdrawn upwards of 6-figures in the past ... late Wednesday evening, I faxed them the required documents ... 6 PM Thursday, I receive an E-Mail saying that they received the documents, and that now I am on the HIGH priority list for payouts (although they never sent me my actual payout on Thursday LOL, just the E-Mail telling me I'm HIGH priority) .... called Friday morning, and was told I'd receive my payout Friday late afternoon ..... nothing Friday afternoon ... I call Friday night, and they tell me that there are technical difficulties in processing Neteller payouts (not just my payout, but a bunch of people's payouts) ... I called Saturday morning, and was told I would be paid "in about an hour" ..... was also told that they were unable to send Neteller payouts or RECEIVE NETELLER DEPPOSITS ... Saturday evening, I send a "test" deposit of $25 to my WWTS account; it's accepted by them fine (what a surprise!) ... called back tonight (Saturday night), and was told my payout would be processed on Monday.
THAT'S why I was asking .. I wanted to determine whether they've been jerking my chain ALL week, or only part of the week.
If it is indeed a technical issue that's prevented them from making Neteller payouts the last 2 or 3 days, I can live with that ... but I want to make sure that that's really the case.
----------------------------------
Aside from that, the bigger problem is how WWTS will handle my payout requests for this past week. WWTS has a rule that allows $5K per day max payout by Neteller, and a $10K per week max payout. That's fine, I can live with that.
But here's where the problem arises ... ideally, I would have wanted to get my 2 $5K payouts for this week gone by, and two more $5K payouts next week ... but because of their delays due to the request for ID, the so-called "technical difficulties", incompetence, and a general "I don't give a shitt" attitude from managers, I haven't been able to get either of my 2 payouts for the past week.
Now, a decent book with decent customer service would let me have four withdrawals next week (the two that I'm entitled to for next week, plus the two that I should have received this past week) ... but they said "No".
That to me is some pretty shoddy customer service and a very bad attitude towards their customers. It's unlikely that many readers will disagree with me on this.
----------------------------------
Aside from that, the bigger problem is how WWTS will handle my payout requests for this past week. WWTS has a rule that allows $5K per day max payout by Neteller, and a $10K per week max payout. That's fine, I can live with that.
But here's where the problem arises ... ideally, I would have wanted to get my 2 $5K payouts for this week gone by, and two more $5K payouts next week ... but because of their delays due to the request for ID, the so-called "technical difficulties", incompetence, and a general "I don't give a shitt" attitude from managers, I haven't been able to get either of my 2 payouts for the past week.
Now, a decent book with decent customer service would let me have four withdrawals next week (the two that I'm entitled to for next week, plus the two that I should have received this past week) ... but they said "No".
That to me is some pretty shoddy customer service and a very bad attitude towards their customers. It's unlikely that many readers will disagree with me on this.
Their CS and Book in general has been going down hill for a while. No reason for a huge book like that not to process wd's on weekends in first place let alone be slow on weekdays. While not normally as slow as yours they have been slow(next business day even during week) on my withdrawals last 2 times(in last 4 months). Have pulled out except for a baseball future because of similar bad CS and not finding much to bet there any more(cloned lines and nothing unique and full vig).
Funny how they always are open for deposits(even on Christmas Eve at 4 a.m.) with never delays in taking money! Best of luck in getting money as you probably will. Get it and than get out. Only way they improve. Tell them why(their manager at least) before you go.
Funny how they always are open for deposits(even on Christmas Eve at 4 a.m.) with never delays in taking money! Best of luck in getting money as you probably will. Get it and than get out. Only way they improve. Tell them why(their manager at least) before you go.
