dogs24
New member
- Joined
- Sep 21, 2004
- Messages
- 334
- Reaction score
- 0
About one month ago, I requested a five-digit payout from Royal that still left a substantial amount of money in my account.
Unlike the previous times I had called about withdrawals (about three weeks earlier), I wasn't offered any insane promotions, like a 25% bonus with a five-time rollover on the bonus only (I accepted that one) or a 100% bonus with a fifteen-time rollover on the principal and bonus (I accepted that one too.) This time I was just told I'd get a payout.
Yay! That's what I wanted from the start!
But placing winning wagers and fulfilling onerous rollovers were not the hard part about beating Royal -- getting paid my heard-earned wages was. I was put through the runaround repeatedly for the better part of two-weeks, constantly transferred from one representative to another, and given promise after unfulfilled promise of unmet deadlines for payout. It was EXTRAORDINARILY agonizing and annoying, and more than once I thought I just wouldn't get paid.
I kept The General apprised of the whole thing...sending him a day-by-day account of my conversations with the friendly, and ever-changing reps at Royal, but he did not, as far as I know, intercede.
Finally, 12 days after I started making my regular requests for a payout, I was put in touch with Richard, who's apparently one of the higher ups at Royal, and who posts sometimes on this board. To his credit, he was very helpful and understanding, and did finally process my payout, albeit in daily installments, with the first one arriving in my Neteller a full 13 days after the original request.
Richard was indeed responsive and got me paid. But it's absolutely ludicrous that it took 12 days of calling and haranguing before I finally was put in touch with someone with the authority to process what books are supposed to process: payouts! He's a standup guy working for an atrocious company, and they have completely lost my business.
They should lose yours too.
Unlike the previous times I had called about withdrawals (about three weeks earlier), I wasn't offered any insane promotions, like a 25% bonus with a five-time rollover on the bonus only (I accepted that one) or a 100% bonus with a fifteen-time rollover on the principal and bonus (I accepted that one too.) This time I was just told I'd get a payout.
Yay! That's what I wanted from the start!
But placing winning wagers and fulfilling onerous rollovers were not the hard part about beating Royal -- getting paid my heard-earned wages was. I was put through the runaround repeatedly for the better part of two-weeks, constantly transferred from one representative to another, and given promise after unfulfilled promise of unmet deadlines for payout. It was EXTRAORDINARILY agonizing and annoying, and more than once I thought I just wouldn't get paid.
I kept The General apprised of the whole thing...sending him a day-by-day account of my conversations with the friendly, and ever-changing reps at Royal, but he did not, as far as I know, intercede.
Finally, 12 days after I started making my regular requests for a payout, I was put in touch with Richard, who's apparently one of the higher ups at Royal, and who posts sometimes on this board. To his credit, he was very helpful and understanding, and did finally process my payout, albeit in daily installments, with the first one arriving in my Neteller a full 13 days after the original request.
Richard was indeed responsive and got me paid. But it's absolutely ludicrous that it took 12 days of calling and haranguing before I finally was put in touch with someone with the authority to process what books are supposed to process: payouts! He's a standup guy working for an atrocious company, and they have completely lost my business.
They should lose yours too.
