Racsa Issues

[huckleberry]

have an issue with racsa and need some advice

have fibre optic thru them and on monday the inet cut out a few times for a few seconds over the course of an hour

tuesday a.m. noticed the phones started to suck, and it's been narrowed down to this:

internet works fine except, when tracing the route between us and our voip service, there is severe packet loss they tell me. somehow racsa changed something and now our voip service sucks -- getting racsa to find out exactly where the problem is and resolve the issue is proving to be nearly impossible.

anyone have any connections at racsa that will listen, and can get things done, even if it takes some grease ?? or any other suggestions ??

 

[Manginho]

Racsa Customer Service/ IT

 

[wolfie_cr]

have you done tests to other hosts/IPs that show the same problem?

have you done tests at night when there is less congestion ?

do you have traces done over several days showing the same problem in a consistent way?

(I dont have any contacts, your best contact would be whatever tech support you get through your commercial grade line but I am giving you ideas on what to do......so that you can show them stuff instead of just saying 'it doesnt' work)

it might not even be racsa's fault, it could be that one of racsa's providers changed something and that is causing the problem..........also it might be something that they CAN NOT fix......for instance

say that the route is RACSA >>> OPENTRANSIT >>>> LEVEL3 >>>>'X'

(opentransit and L3 are big providers in the US)

if there is a packet loss probelm between opentransit and L3 .......Racsa can't do shit about it except (in the best of scenarios) get someone at opentransit to look at it

 

[Jack Herer]

Adam Selene, what do you have to say about this?

 

[AdamSelene]

Adam Selene, what do you have to say about this?

Get an ICE connection too. RACSA and ICE both suck dogshit, but they suck at the same time only about 20% of the time.

 

[Jack Herer]

wolfie´s response seems smarter to me.

 

[huckleberry]

thanks for the suggestions



have you done tests to other hosts/IPs that show the same problem?

our other voip services on same pbx are fine

have you done tests at night when there is less congestion ?

yes, same problem

do you have traces done over several days showing the same problem in a consistent way?

this all started after we had the racsa problems on monday and the problem won't go away, and it's only with this one provider. for now we have just forwarded the #'s to another service we have but this is not a long term solution. and it worries me that our isp can change one minor thing on their end and totally screw our "routing" to our voip and mess our service up


(I dont have any contacts, your best contact would be whatever tech support you get through your commercial grade line but I am giving you ideas on what to do......so that you can show them stuff instead of just saying 'it doesnt' work)

it might not even be racsa's fault, it could be that one of racsa's providers changed something and that is causing the problem..........also it might be something that they CAN NOT fix......for instance

say that the route is RACSA >>> OPENTRANSIT >>>> LEVEL3 >>>>'X'

(opentransit and L3 are big providers in the US)

if there is a packet loss probelm between opentransit and L3 .......Racsa can't do shit about it except (in the best of scenarios) get someone at opentransit to look at it

 

[NES]

have an issue with racsa and need some advice

have fibre optic thru them and on monday the inet cut out a few times for a few seconds over the course of an hour

tuesday a.m. noticed the phones started to suck, and it's been narrowed down to this:

internet works fine except, when tracing the route between us and our voip service, there is severe packet loss they tell me. somehow racsa changed something and now our voip service sucks -- getting racsa to find out exactly where the problem is and resolve the issue is proving to be nearly impossible.

anyone have any connections at racsa that will listen, and can get things done, even if it takes some grease ?? or any other suggestions ??

If you dont like then vuelve a su pais hijueputa gringo filibustero

 

[Jack Herer]

LoL

 

[wolfie_cr]

Get an ICE connection too. RACSA and ICE both suck dogshit, but they suck at the same time only about 20% of the time.

Agree with that....did you hear about the virus/worm that screwed up the configurations of the ADSL modems? not sure if I mentioned it before

besides ICE rates are much lower right now (while RACSA/cable tica/Amnet figure out if their customers are going to leave because of the $ difference) so I agree with Selene's solution.........get an ICE line and use it just for that provider if necessary

 

[NES]

......siempre la misma mierda, una Gringo colonizador llorando porque ice no esta chupando los huevos solo porque ese maricon tiene ojos azules, Hey mister Yankee come un tonel de mierda al fucking infierno.

 

[BronxCheer+]

......siempre la misma mierda, una Gringo colonizador llorando porque ice no esta chupando los huevos solo porque ese maricon tiene ojos azules, Hey mister Yankee come un tonel de mierda al fucking infierno.

@)

 

[wolfie_cr]

If you dont like then vuelve a su pais hijueputa gringo filibustero

bien dicho

 

[wolfie_cr]

......siempre la misma mierda, una Gringo colonizador llorando porque ice no esta chupando los huevos solo porque ese maricon tiene ojos azules, Hey mister Yankee come un tonel de mierda al fucking infierno.

si y el hijoeputa no para de quejarse en ese forum de mierda.......una lloradera que no para.....no tiene una vieja que se lo coja para que se calle el hocico???????

 

[AdamSelene]

Who is the VoIP provider, and what is their IP address?

 

[wolfie_cr]

Hey Huck, if you want send me the IP that you are having issues with, I can run a few tests from several locations here in CR , not saying it will help but if I find something that you can tell RACSA.....perhaps it would help

jmichaleson@hotmail.com

 

[devocr]

yo huck, same exact thing happened to me on Monday. We have "fiber" racsa connection as well. Around 8 p.m. we were about 90% down but it was strange as some sites would come up...about after a 1/2 hour or so things seemed to be back to normal except some of our VoIP apps were not working...same thing as you, did a trace route to our providers and there was a major packet loss/block at a certain point well into the states. So like you say it was not a Racsa issue but an issue with the US L3/Open transit. We were in contact with racsa and I sent them an email (their request) to noc@racsa.co.cr with our crapped out trace route and the problem was gone a few hours later, back by midnight. Not sure if contacting Racsa (i'm sure u did this) and sending an email did it but it is working now fine. If that wasn't fixed we would have been in deep problems.
PM me if you need more info.
I think in the US they must have made some major routing/dns changes on Monday

 

[Tortillera]

Maybe need to change beer? try Pilsen

 

[ThaPrince]

Your best bet is to get 2 internet lines from 2 diffrent providers. Rarely is the problem with the line between you and ICE or RACSA. Many of the problems I see are due to poor peering by their transit providers. Opentransit is horrible in my opinion. Most of the problems RACSA has had over the years has been due to their poor routes.

Get a ICE line since they dont usually buy transit from Opentransit. Then make sure your VOIP provider can either configure your local gateway to have IP addresses in both ICE and RACSA network space or portable space or give you the access required to have your network guy do it. Then setup policy routing to send traffic originating from ICE addresses out the ICE link and RACSA addresses out the RACSA link. After this has been setup you can easily call your VOIP provider when either one of your providers is having bad routes to them and switch your service to the other one. I have been doing this for years and we never have problems with internet or VOIP service.

One of these days ill get around to aquiring portable space from lacnic and setup BGP and be done with the policy routing, but it works fine as is for now.

 

[pokerguy123]

i have a cable tica line and a ice adsl line, what would be the perfect dual wan router for this setup?

for the moment i have 2 routers and keep phones connected to cable tica and computer to ice..... i would if possible to get a good dual wan router