Problem w/ a SportsBook...& My Local Bank

[TheShotDoctor]

I'm having a problem with A Popular SportsBook & My Local Bank. This is a very long story, and I could go on & on, but I'll try to make it cut it short & make it simple.
About 6 weeks ago, I was a Victim of Identity Theft/Fraud, an employee at a SportsBook used my debit card. I had to go to the bank and cancel my debit card. At that time, I applied for another debit card and filled out a few papers to get reimbursed for overdraft charges, transfer fees, etc.
Then I contacted "The Book" as they didn't bother contacting me. After pleading with them for about a week, they finally deposited a couple hundred bucks into my wagering account to help cover my fees & troubles. I thought at that time, the whole ordeal was over! I was wrong!
Last week, I still had not recieved my new debit card from my bank, so I called my local branch and was told I would have to contact The Main Branch. So I called them, and the Branch Manager told me that they could not reverse any of the fees or issue me a new debit card without a police report & me pressing charges against both the company & the employee who committed the Fraud, by using my debit card! I immediately called The SportsBook & spoke to a manager and told them the situation. She would not give me The Information I needed. I told her that I really didn't want to go that route anyway, b/c I wasn't someone who likes to go around filling police reports & pressing charges, so maybe if they would compensate me alittle more, I could just tell the bank..Forget It & I would just change banks altogether. Not that I want to change banks, b/c I've been there for over 9 years and it's a Credit Union from my work, and have great Loan & interest rates. But for alittle more compensation, I would do this. Well after 3 phone calls & numerous E-mails, the SportsBook has decided to just ignore my request & not comply with my offer.
--Was I wrong to ask about solving this, this way?
--Do I press for The Info The Bank Asked For?
--Do I go ahead & File a Police Report & Press Charges?

*I've been w/ This Book for Over 7 Years & I really respected them. I've referred 7 friends, who are current players. I Love their early odds(OverNight) Parlay Options, etc. They never offer sign up Bonuses, but overall,,a good book.*


Please Give me your opinion, as I'm between a Rock & a Hard Place, and need serious advice on this matter.


Thanks in Advance--MR. NEWLYWED

 

[wilheim]

You're main problem is going to be the geographic location of the book. If it is Latin America chances of getting police help are slim. Most of these books are incorporated in Spanish and hard to pin down.



wil.

 

[RPM]

mr. newlywed,

im not accusing you of anything so please dont take this wrong, but from the books point of view, this could easily be someone trying to scam them.

you should be able to file a police report without naming the person. just call and tell the cops that there are charges on your card you didnt make. let them do there own investigation. they will see it is out of country and just give up probably.

 

[SportSavant]

getting a police report should be easy enough, after all, they dont want you to solve the case do you?

They simply want to know that the issue was reported to the police, fax in the info to the police, get the report number, if the Costa Rican police fail to pursue the matter that is not your fault.

 

[Halifax]

How can someone else use your debit card ? Don't they need to know your password ?

 

[RPM]

i was wondering what amounts were involved here?

 

[Noreaga+]

Has sed book admitted to wrong doing? how do you know FOR CERTAIN that it was one of their employees ? what was purchased and where?

PS- I know the book you speak of.. Im sure theyd be accomodting if they knew they were at fault

have a good night "mon":toothless

 

[TheShotDoctor]

More Info...............

Book is in Costa Rica....
Already got The Papers from The Bank to take w/ me to The police dept...
And it has Name of Company & Employee Info Highlighted. Those are the 2 Main Points of Interest for The Bank.
My ? is, why is The Book not taking care of me?
They are responsible for their employee's action, just like Wal-Mart, etc....

 

[Halifax]

How can someone else use your debit card ? Don't they need to know your password ?

Bump

 

[TTinCO]

A true debit card (Visa symbol) can be used just like a credit card. Hell, I can use mine at self serve gas stations, grocery stores, you name it.

No one looks at it-let alone checking the sig.

 

[Halifax]

A true debit card (Visa symbol) can be used just like a credit card. Hell, I can use mine at self serve gas stations, grocery stores, you name it.

No one looks at it-let alone checking the sig.

I don't know if it's different in the States, but in Canada, with the combination Debit-Credit card, you can make purchases with the Visa "component" of it without a password (just like a regular Visa), but if you want to make a purchase using the Debit "component", you need to use a password.

Visa purchases are charged to your Visa account ... Debit purchases are taken from your bank account (savings / chequing).

 

[TheShotDoctor]

Info.........

Oh yeah, they know what happened. Admitted to it!!
They even know which employee committed the fraud.
The employee committed Fraud using 3 account holder's debit cards on-line.
The employee purchased minutes or items from an on-line cell phone company.
OCEANICJAMS 5 is The Company...showed up on my bank statement.
3 purchases of $19.98...but problem & cost came in when it made my account overdraft, as I only keep very little in that account.
Everything (other $) is in a joint account..Bill Paying Account.
Overdraft charges, bad check, transfer fees, $19.98X3,etc...Cost me over $300
Plus stress, trips to the bank, had to miss work to go to the bank, trip to retailer to cover bad check, embarrassment,no debit card for 6 weeks...etc.
A bunch of TROUBLE!

Am only asking for what I feel is fair to me & owed to me!

 

[TTinCO]

Pretty much the same Hali, but there isn't really a "Credit component"....they both go back to the same bank account (no idea why they want your PIN if you select debit & don't if you select credit...makes no sense at all, at least in my case).

 

[Halifax]

Pretty much the same Hali, but there isn't really a "Credit component"....they both go back to the same bank account (no idea why they want your PIN if you select debit & don't if you select credit...makes no sense at all, at least in my case).

In Canada, they're two separate and distinct accounts, both accessable with the one card. Anything Visa related gets charged to your Visa account ... anything Debit related gets charged to your bank account .. Debit related transactions require your PIN.

You can switch funds back and forth between the two accounts, by using the card at a banking machine, but the Visa and Debit components are definitely two different accounts. This might be set up this way as an added level of security ... Canada lags behind the States in a lot of areas, but their banking system isn't one of them ... Canada has one of the most advanced banking systems on the planet.

 

[TheShotDoctor]

Point is The Book has made Thousands off of me over the years...I checked, I've made a total of 4 withdrawals(all under $1000 in 7 Years)
Embarrassing but TRUE!
Point is they have the $$$ in Reserve & Could & Should take care of The Customer, in a Big Way when something of This Nature Happens!

NOR--You know "The Book" I'm Speaking of, by my post???

 

[TheShotDoctor]

Hal....

It's different here in The US, atleast in SC!
The Book has my CREDIT/DEBIT Card on File!
They are in COSTA RICA!

 

[TTinCO]

I have a pretty good idea that I know who it is, and you aren't the only one.

Thieving clerks exist in a lot of places---another reason to use Neteller, SolidPay, etc.

 

[RPM]

$300???

that isnt much money. if the book were smart, they would give you that with a BIG SMILE to keep from getting the negative publicity.

 

[Highdaddy]

tell the book youre pissed....withdraw all your funds and get a new book.....and you say that you refered 7 friends right? If they are really your friends they will do the same.

 

[JimFiestSux]

Not for nothing but anyone who claims he went 35-18 in a tourney and ONLY had 4 payments under 1000$ in 7 years sounds fishy to me! Its only 300$ you got 200$ back. Eat the 100$ loss and move on! Not worth getting cops involved for a lousy 100$. Close your account and move on to another bank. 7 years at a bank and they won't accomodate you, wow! They should be glad to close it and open a new one for you!