Also I am confused about my Chargers play from yesterday... I called and was told my play was canceled right after the game started.. I asked the clerk what happened to my play and he told me my play was canceled and the funds were refunded to me... So I asked him once again and he said I had no action on the play.. Then my money was refunded to me. Then I called later that night and my balance was deducted from the balance, and they said my chargers game was now a lost after the game was final. I don't understand how the play can be canceled then when it loses be graded a loss.... What is this about???? I feel like I was cheated...
here guys help me out... be the judge for yourselves
here is their email to mine////
HERE IS MY EMAIL>>>
I am confused about my Chargers play from yesterday... I called and was told my play was canceled right after the game started.. I asked the clerk what happened to my play and he told me my play was canceled and the funds were refunded to me... So I asked him once again and he said I had no action on the play.. Then my money was refunded to me. Then I called later that night and my balance was deducted from the balance, and they said my chargers game was now a lose after the game was final. I don't understand how the play can be canceled then when it loses be graded a loss.... What is this about???? I feel like I was cheated...
Dear Sir,
We apologize for the delay answering your email.
Please be advised that when you called yesterday the game had been misgraded and was in the process of being regraded. Since clerks are not the staff that normally provide this kind of information, the clerk you talked to was not aware of this fact.
Please be also informed that if the play had been a winner he would have had the money added since this was an active wager.
We apologize for the miscommunication and would be very grateful if you could address any doubt you may have regarding your wagers to the Customer Service Department at csd@pinnaclesports.com. We will be glad to assist you.
Again, we apologize for the inconvenience and appreciate your understanding.
If you have any questions, please contact our 24 hour Customer Service Department at csd@pinnaclesports.com.
Regards,
Customer Service Department
Pinnacle Sports
here is their email to mine////
HERE IS MY EMAIL>>>
I am confused about my Chargers play from yesterday... I called and was told my play was canceled right after the game started.. I asked the clerk what happened to my play and he told me my play was canceled and the funds were refunded to me... So I asked him once again and he said I had no action on the play.. Then my money was refunded to me. Then I called later that night and my balance was deducted from the balance, and they said my chargers game was now a lose after the game was final. I don't understand how the play can be canceled then when it loses be graded a loss.... What is this about???? I feel like I was cheated...
Dear Sir,
We apologize for the delay answering your email.
Please be advised that when you called yesterday the game had been misgraded and was in the process of being regraded. Since clerks are not the staff that normally provide this kind of information, the clerk you talked to was not aware of this fact.
Please be also informed that if the play had been a winner he would have had the money added since this was an active wager.
We apologize for the miscommunication and would be very grateful if you could address any doubt you may have regarding your wagers to the Customer Service Department at csd@pinnaclesports.com. We will be glad to assist you.
Again, we apologize for the inconvenience and appreciate your understanding.
If you have any questions, please contact our 24 hour Customer Service Department at csd@pinnaclesports.com.
Regards,
Customer Service Department
Pinnacle Sports
Need more $$$
This is the part that confuses me. You state in your email to Pinny:
"I am confused about my Chargers play from yesterday... I called and was told my play was canceled right after the game started"
And their response is:
"Please be advised that when you called yesterday the game had been misgraded and was in the process of being regraded"
How can you ungrade and regrade an event that just started?
This is the part that confuses me. You state in your email to Pinny:
"I am confused about my Chargers play from yesterday... I called and was told my play was canceled right after the game started"
And their response is:
"Please be advised that when you called yesterday the game had been misgraded and was in the process of being regraded"
How can you ungrade and regrade an event that just started?
This all happened right before the game started... I Just feel cheated.... I called to get my balance.... I then noticed that they canceled my chargers bet and refunded me the money... I asked the clerk why the game was canceled, he said he had no idea why but the game was canceled, I asked him to check with the manager or somebdoy there who know.. He came back and said the game was canceled and my bet was refunded. So I thought maybe that I did something wrong and the bet was canceled and graded no action.. So i thought my bet was canceled... I called to bet the 2nd half line of the dallas game and I asked one again is it showing my charger bet no action... The clerk said yes... Then after my Dallas 2nd half game was over later that night...I got my balance and they put the chargers game back on and graded it as a loss... I felt that was kind of shady... I saw under their rules that they can cancel a bet anytime... Do I have any right to get back this play... since they canceled it and they admitted to cancelling it....
by reading the Pinnacle response to your inquiry, is that you called after the game. They say the game was mis-graded and in the process of being regraded when you called and the clerk you spoke to did not know this. Of course I have no idea when you called but it is clear Pinnacle is SAYING you called after the game when it was being regraded. Their side of the story is fairly clear. I believe if the Chargers had covered you would have been paid. Has anyone else come forward with a similar problem with this game? Not here, that I know of, so far. Bottom line is you made a bet, it lost, in the meantime you feel it was cancelled, but don't know why, and now want it to stay cancelled. If the game won and you were paid obviously we would not be having this discussion.
wil.
wil.
Could the game have just ended when you called. There is a very short period of time when Pinnacle grades wagers when the wager is neither pending nor graded. Normally this takes only seconds but sometimes it might take up to ten minutes. That might have caused the mistake on behalf of the clerk who said you had no action on the game. To me it sounds like you made a perfectly normal wager that lost and was graded accordingly. Of course it is not a good thing that the clerk told you that you had no action. Why did you call to enquire in the first place? Did you have reason to think the bet was cancelled?
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Please be also informed that if the play had been a winner he would have had the money added since this was an active wager.
<HR></BLOCKQUOTE>
I wouldnt doubt that. Most likely they made a mistake when informing you, but it seems you have no case in getting you money back for a losing bet.
<HR></BLOCKQUOTE>
I wouldnt doubt that. Most likely they made a mistake when informing you, but it seems you have no case in getting you money back for a losing bet.
if this was a dodgy book like Yacrooks or SIA I would suspect bad practice.
But Pinnacle are in my experience - and i have placed a bet with them most days for the past 2 years - very ethical.
Definitely in my top 5, maybe even top 1. I think if this was a genuine "taking a shot" situation this thread would have about 200 posts by now, from other shafted punters.
But Pinnacle are in my experience - and i have placed a bet with them most days for the past 2 years - very ethical.
Definitely in my top 5, maybe even top 1. I think if this was a genuine "taking a shot" situation this thread would have about 200 posts by now, from other shafted punters.
