Gentlemen,
I will offer some good input first hand. While working for OE, we had to deal with the Customer Service for the Credit end of the business. Agents calling in looking for all kinds of customized specs.
Profiling a package was simple. In credit business everyone wants something different and with this software it is not such a difficult task. You can opt to NOT offer Casino or Horses if all you want to do is book action or you can open them up for more play.
Their report system is incredible and if you know what you want specifically their queries CAN handle. A simple script and voila!! Perfect feature for the Agent who wants to know who to root for. How much is on what. Specific bet count. All this and more at the touch of yor fingers.
They are constantly working on product perfection. I have seen the amount of techies and CS people working in the shop to improve this software daily.
We use them for Post Up now and we cannot complain. They were the same platform at the moment we had credit on the same database and it hung well with both environments simultaneously. Like all platforms it has it's quirks but this is much better than other software I've personally used previously. I can name a few, but this one guys works better than those, trust me. Website design friendly and customer friendly.
One specific feature that stands out for me, is the no chip transfer. Be it cash or match play, the balance is tallied without having to purchase chips or transfer funds which is unhealthy to your casino or horse features.
good luck to all