Lady - I know it is frsutrating, I have an account there too but try and be patient. Being this was the first book to go out and openly challenge the hackers I would guess they will be under an on-going attack. Cat and mouse game. Wish there was a better asnwer but try and be patient. I assume you have the number.....?
1-800-903-3405
1-800-903-3405
Lady-
Getting all that protection working it not as easy as it sounds. Attacks may have multiple layers or require the cooperation of ISP's higher up the food chain. Configuring routers, particularly for this kind of threat is difficult.
Also, a few years ago this type of attack was used to bring down EBay, Yahoo and Microsoft. They each easily have 10 times the bandwidth of the entire sportsbook industry combined and the cooperation of the Federal government.
Getting all that protection working it not as easy as it sounds. Attacks may have multiple layers or require the cooperation of ISP's higher up the food chain. Configuring routers, particularly for this kind of threat is difficult.
Also, a few years ago this type of attack was used to bring down EBay, Yahoo and Microsoft. They each easily have 10 times the bandwidth of the entire sportsbook industry combined and the cooperation of the Federal government.
ladyoracle:
I understand you're a knowledgeable person in the computer technical field. Precisely because of how well you know this field, you will understand that a fight against hackers is a fight of information.
If we were to disclose any info -as minimal as it might seem to be-, we would be giving more info to the extortionists. And there's no reasonable instance to do something like that.
If your concern is that Hollywood International as an institution is not investing all the necessary funds to put an end to this situation, you can rest assured we're getting the best network people money can get, FROM ALL OVER THE WORLD.
You do not know all the resources these guys have at their disposition. You do not know all the details behind these attacks. Therefore, any educated guess you make on how to solve the problem, will just be that: a guess. With all due respect, we're asking you to trust our judgement in this situation.
We know that the website's down-time gets old. We know it gets frustrating for the players... believe us we know. But we have decided to do what we consider the right thing and we have a game plan we're carrying on with. Please bare with us a little longer.
We'd also like to apologize for all the inconveniences this situation has caused all our customers. But do not think for one second, we're not working as hard and effectively as possible to remedy the situation.
Pat, Java and drunkguy:
Thanks so very much for the support guys. We appreciate it.
Will
Hollywood International
1-800-220-0002
I understand you're a knowledgeable person in the computer technical field. Precisely because of how well you know this field, you will understand that a fight against hackers is a fight of information.
If we were to disclose any info -as minimal as it might seem to be-, we would be giving more info to the extortionists. And there's no reasonable instance to do something like that.
If your concern is that Hollywood International as an institution is not investing all the necessary funds to put an end to this situation, you can rest assured we're getting the best network people money can get, FROM ALL OVER THE WORLD.
You do not know all the resources these guys have at their disposition. You do not know all the details behind these attacks. Therefore, any educated guess you make on how to solve the problem, will just be that: a guess. With all due respect, we're asking you to trust our judgement in this situation.
We know that the website's down-time gets old. We know it gets frustrating for the players... believe us we know. But we have decided to do what we consider the right thing and we have a game plan we're carrying on with. Please bare with us a little longer.
We'd also like to apologize for all the inconveniences this situation has caused all our customers. But do not think for one second, we're not working as hard and effectively as possible to remedy the situation.
Pat, Java and drunkguy:
Thanks so very much for the support guys. We appreciate it.
Will
Hollywood International
1-800-220-0002
""You do not know all the resources these guys have at their disposition. You do not know all the details behind these attacks. Therefore, any educated guess you make on how to solve the problem, will just be that: a guess. With all due respect, we're asking you to trust our judgement in this situation.
We know that the website's down-time gets old. We know it gets frustrating for the players... believe us we know. But we have decided to do what we consider the right thing and we have a game plan we're carrying on with. Please bare with us a little longer.""
..thanks for your response Will. We really do appreciate your service and my patience is intact. You are correct, I don't know the details, so have no choice but to trust your word. I hope you understand, however, that anyone doing biz on the internet should maintain a lil skepticism in situations like this...best of luck to ya; beat those hackin bastards.
We know that the website's down-time gets old. We know it gets frustrating for the players... believe us we know. But we have decided to do what we consider the right thing and we have a game plan we're carrying on with. Please bare with us a little longer.""
..thanks for your response Will. We really do appreciate your service and my patience is intact. You are correct, I don't know the details, so have no choice but to trust your word. I hope you understand, however, that anyone doing biz on the internet should maintain a lil skepticism in situations like this...best of luck to ya; beat those hackin bastards.
