GetaBet - trouble paying

Halifax,

I realize that you are a pretty unbiased person/poster. I agree with you. Had whynot made his deposit prior to the policy change, he would be due his monies in full.

Jake

 

[lurkerforages]

The point is Jake its obvious that no "fast one" is being pulled by the customer.
Yes he may have made the deposit 2 days after you changed your rules BUT was he taking up an offer that was sent to him before the rule changes?
Its hardly his fault that a rule change took place between getting the email and making a deposit.

You might not believe this Jake but I am actually trying to help you here.

Read this thread, some quality posters such as Halifax, Patrick McIrish and Buzzsaw are trying to tell you something.

By paying the bonus you might have kept a customer and made your sportsbooks look good at the same time.
Think of the bonus money as free goodwill advertising.

By being a hardass you have lost a customer and anyone looking on is thinking twice about making a deposit wondering if they have to go through hoops to make a withdrawal.
Then you start off saying about playing actively for 12 days????
Don`t you see how bad this makes the sportbooks you represent look?
When you bring that up people do not know what rules you will change next.

 

[RPM]

lurker,

in jakes defense, he DID say he would work something out for whynot...

 

[Buzzsaw]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>..they said they had no money in Neteller and could not Fed-EX or bank wire to me until the following weekend (10 days).

they finally agreed to a partial payment with the remainder two days later.

I got the money finally minus my bonus. I'm not going to bother asking about my stolen bonus. I'm just happy to have the money back.
<HR></BLOCKQUOTE>You're right Lurker. And in this case the player didn't even complain about the bonus because he was happy just to get his money. He was too beat up to care.

Jake there is no conspiracy against you. Sure you come in here all the time and clear up problems. More than any other book in fact. But Sportbet & family has been around since what, 1996? Maybe it's time some of these problems are avoided?

God help the Sportbet player who does not know about the Rx or who Jake is and has a problem or needs a payout. Maybe a link on the Sportbet site to the Rx forum or Jake's email address on the home page are good ideas? One thing is for sure...as long as these complaints continue it is sure going to seem like a conspiracy...

 

[bullsye]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by whynot:
The bonus under discusion is $380.
I made 22 bets since my deposit in May.

The deal offerred was:
1. deposit money
2. play in 3X
3. Keep it in at least 30 days.

1. I deposited
2. I played 3X
3. I kept it almost 5 months (22 bets).

If I made 3 or 4 monster bets, there might be a question of my intent. I made 22 bets over 4 months. That's how I bet. I don't bet every day.

I don't see why there is any question about the payment. But I don't like to beg. I've done all I can do. Law does not apply in this area so we gamblers must share our experiences and judge each book by their actions.<HR></BLOCKQUOTE>

Lets see. Player met bonus requirements and loses bonus. This is stealing! Player is called a "bonus whore" as a result for just making the minimum requirements. Perhaps the player just wanted to get his money the hell out after hearing about the slowpays, lack of neteller funding, site that was often down, software that would not record bets, etc.

Jake offers to settle over the phone. Would the offer be something like this? Redeposit your $$$ and rollover 3x and I will give you your bonus, lol! Yeah right!

Not sure why Sportbet group would advertise with Crazypicks, the self proclaimed "brothel for bonus whores". Jake is so adverse to paying out bonuses and dislikes "bonus whores". Sportbet is currently the lead book at CP regarding their bonus kickback (bonus referal) program. This will surely lead to more problems in the near future as the "bonus whores" having met the min requirements ask for payouts. Should be interesting.

 

Lurker,

Thank you for the constructive criticism. I sincerely appreciate it...and I agree, to a point. If you check my post <BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> posted October 09, 2003 05:03 PM
.......If you would like to work something out to retain your bonus, please let me know. If not, I hope you understand where we are coming from. <HR></BLOCKQUOTE>

I did not think I was being a hard ass at all. I thought I was being reasonable. Am I wrong here? Originally, I expressed interest in returning the money to his Neteller account or his Getabet account. Then, after researching the situation, I told him to contact me if he would like his bonus. I am guessing he will do so today. As for McIrish and Halifax...I respect both of their opinions but, by reading their posts, they believe that the client should be paid if he "made it in under the wire". My reply is that he did not. I will try and chat with McIrish today to clear that up.

Buzzsaw,

Thanks for the tips, I kinda like one of em.

bullseye,

The reason for asking a client to contact me, is that I feel it is more personal and that I am capable of expressing our side of the situation in a clearer form, rather than through a keyboard and a monitor. I guess I am more old fashioned Customer Service...where you get to know your clients, rather than treat them like a number. As for Crazypicks, I do not handle the advertising end of things, but I do know that no matter where we advertise, the bonus rules on our site apply. Thanks for the heads up, though.

Jake

[This message was edited by Jake on October 10, 2003 at 11:46 AM.]

 

[Chadster]

OMG

is this thread still going?

 

[Dom]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> I would be willing to work something out, as I stated, since I agree that it is probably a misunderstanding.
<HR></BLOCKQUOTE>

Why in the world should he keep roling his money over, when he already made the 3X and keept the money there for 5X as long as he should?

This guy was a not a bonus whore, and it means nothing if he had 22 days with action or 90. who are you to deciede how many days a week a customer should bet?

Had he taken all the money out after the 30 days, I would agree he was more likely to be a bonus whore, but no true bonus whore leaves money at your book for 4 more month.

What is there to work out, except how to pay him the money you owe him?

 

Dom,

If you read the whole thread, you would see that the gentleman made a deposit when our policies stated 5x rollover. When he read the bonus policies it is likely that it was 3x rollover. So, I penalized him his bonus for not meeting rollover requirements. He feels that this was not right...and THAT is what we have to work out. Thanks for the question. Have a good weekend.

Jake

 

[PatrickMcIrish]

If Jake has found the timeline of everything and it was 5X rollover then the thing is resolved. I don't go along with the "so many days active" rule but sounds like that's not even an issue now. If it was 5X rollover and the player just barely made it to 3X then the book is right in not paying him his bonus. If Jake feels like doing something for the guy that's his business, don't think it's mandatory. Like Leno said not sure why this thread is even still going now. If anyone gives the players more of a benefit of the doubt than Jake I have yet to meet him.

Give him a call WhyNot and see what can be worked out, you seem like a reasonable guy. I don't think the player or the book did anything wrong here. Just a misunderstanding based on what the rollover was. Isn't the first one and I would guess it won't be the last. Good luck men.

 

[Chadster]

I wouldn't work out shit. he deposited when it was 5x rollover the end amen. u don't roll 5x u don't get the money. can we have some bi and tri lingual people translate that so that everyone here understands it? why does everyone feels like the guy is getting short changed?

 

[denn333]

WOW, this makes for some entertaining reading. Why don't we get threads like this about Grande or Hollywood ?

 

[whynot]

I just spoke to Jake. He made a fair offer. We settled everything.

Thanks to everyone for listening and offering their opinions. Thanks to Theprescription.com for maintaining a neutral site.

 

[Chadster]

I'll add another thanks

Thanks RX for providing a site that scamm ass players can "shake down" and "extort" good sites out of money.

 

[lurkerforages]

Jay you are so wrong and you owe whynot an apology here.

Read the whole thread again, he had his money there over 4 months.
He recieved an offer for 3X and in between that time and his deposit jake changed the rules.
Thats fair enough, a simple misundertsanding has taken place.

I see no scam on either side, to call whynot a scammer is outrageous.

 

[Halifax]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by lurkerforages:
Jay you are so wrong and you owe whynot an apology here.

Read the whole thread again, he had his money there over 4 months.
He recieved an offer for 3X and in between that time and his deposit jake changed the rules.
Thats fair enough, a simple misundertsanding has taken place.

I see no scam on either side, to call whynot a scammer is outrageous.<HR></BLOCKQUOTE>

Lurker is correct.

I normally can spot a scam from 500 paces, but there doesn't apppear to be one in this case.

 

[SA]

This is an interesting thread...Kudos to Jake for coming in and expressing his side of the story and to whynot for getting things cleared.

It would just be nice in the offshore industry to hear more about good withdrawal process stories than bad.

The heart of any withdrawal seems to be good established communication between the player and book.

Not every poster in here is a scammer; although I will say that these forums can be powerful. However, that is why they are here and where else can one turn when they problem? Especially, if you have given the book the benefit of the doubt and have exhausted all other options!!

Thanks,
SA

 

[denn333]

1119 views, does Jake get the publicity or what ? i don't know if he wants it but it sure comes his way....

 

[Chadster]

hold ur breath for an apology from me

 

[TheGeneral+]

Seems like Jake is Probably happy & the player is happy. That is the important thing.