Let me explain it all from the beginning.
I had bet 8 College Football games for today, 9 NFL games for Sunday & 1 on Monday. I also had in a bet on tonight's World Series Game 1 & the World Series outcome. Also had a CFL bet today & tommorrow.
Now, today I went to log in to my account at Pinancle Sports to put a 2nd half bet on Oklahoma to beat Kansas with the spread. I logged in and was told my account had been temporarily suspended. This had happenned once before and all I had to do was email them, they saw the mistake and it was done in a matter of 1-2 hours. Not today.
I emailed with "Why has my account ####### been suspended?" and they replied with "Your email has been forwarded to the appropriate person."
So now I'm thinking, why on earth can't customer service deal with this, so I email back and ask "what is taking so long? I have been trying to access my account for several hours now and can't get in. Your service is extremely bad when it comes to
customer service.".....They reply with "As soon as we have any updates, we will contact you again."
I still don't understand so I email a third time and ask "can you at least give me a time range as to when I'll be able to regain my account? Even if it's an estimate, some kind of time range. Also, could you at least tell me a bit why it's suspended?"...they email me back with: "Please be informed that as soon as there are any updates on this issue you will be informed accordingly."
I know I'm being pushy but I'm really concerned at this point because that's MY money in that account and I'm afraid I'll lose the money somehow so I email back and complain bad this time with "I don't understand why you can not at least tell me how long my account is going to be suspended. I have done absolutely nothing wrong, I have not cheated or abused any of your rules yet you people are treating me like I have. It's amazing how you can apparently just freeze my account for no reason at all and pretend like it's something I've done wrong. You need to check your records and release my accoutn because this is disgusting how you treat your loyal customers.".....they reply back with "Your message has been forwarded to the appropriate person. You should expect an answer on the next 24 hours."
Now at this time I just don't understand why they can't at least let me know why MY account is having a problem so I email them for a fifth time with "Thank you for finally tellign me how long I'll have to wait but I do have 1 more question I need to ask. Do the bets I made earlier in the week and are being played today & tommorrow - are those still open bets or are all my bets for this weekend cancelled?"......They reply with "We received a charge back notice for a card used to fund your account with Pinnacle Sports. Therefore, since the transactions were unauthorized, Pinnacle Sports has suspended the account."
I clue in. So I email with "Oh no! I remember now. About 2 months ago I noticed my credit card had been charged with a credit I didn't recognize so I told my bank that I wanted them to see if they could find out where it came from. That's the last I heard & I remembered about 4 days later that it was you guys so I e-mailed them to tell them so. I'm going to call my credit card company right now and tell them t drop it, will that get my service back?"....They send back "Your message has been forwarded to the appropriate person."
Now I know the problem and I can fix it so I try to with "is there a phone numebr I can call to clear this up?"....their reply: "Please be advised that Customer Service at Pinnacle Sports is provided 24 hours a day using emails. You should expect an answer on the next 24 hours."
It's like I'm talking to a repeating machine, only occasionally getting a valid response.
I get angry in my seventh email "but you ARE part of Pinnacle Sports Customer Service, why can't you help me solve this and even more so, since I know what is going on now, I'm afraid you guys might terminate the account completely. If you do, I lose all the money that I worked so hard to make. I don't understand why you can't deal with this with me right now, what can be more important than someone's card being charged wrong? What do you want? Maybe a picture of the credit card sent over email?"
Their reply: "The person in charge of this type of issues is not currently in the office. As soon as this person comes back in tomorrow we will send you an email. We appreciate your understanding. If you have any questions, please email our 24 hour Customer Service Department at csd@pinnaclesports.com."
That's all I wanted, they told me when exactly I'll be able to get things done but they still didn't answer a previous question about my bets so I sent another email asking what happens with them. I don't have that email though as I didn't save it. Through all this, I was getting responses back 30-40 minutes after I sent off an email in most cases. I sent the last email almost 5 hours ago now and still no reply. I know I've probably riled them but the least they could do is give me some kind of an answer.
I'm quite pissed though because I love betting 2nd Half NCAA lines when I can. I can't always because I'm usually with family but being on my own this weekend, I was looking forward to this. Here's the bets I was going to make, all in the 2nd Half and I don't have the odds but because I'm good at them, I was going to bet double my usual:
California -9.5 (Won 10-0)
USC -18.5 (Won 38-0)
Texas/Texas Tech Over 31 (currently 24-6, 7:26 left in 4th)
Texas +3 (Currently 24-6, 7:26 left in 4th)
Central Michigan/Toledo Over 30 (currently 0-3, 1:30 left in 4th)
Georgia -6.5 (Won 10-0)
I followed all day hoping & waiting for my account to re-open but nothing came to. I would have bet Oklahoma point spread too but I never saw the spread as I was too busy gettign all this started.
In the long run, it's ridiculous because right now I may only be winning 50% of my games today btu add i nthose 2nd Half lines and I would have been up a nice chunk today. It's a travesty that Pinnacle can't let someone figure out my problem. I tried calling my bank, but they're closed & I checked my online status of when I complained of the unauthorized usage and it clearly says I never signed any of the legal documents so they should have never even done this to begin with. If I lose all the money I've made since I deposited, I'll lose it as I have quadrupled my money and it took 2 months before any of this garbage happenned.
Can someone help me out or does anyone have any advice?
I have some: Stay away from Pinnacle Sports.
I had bet 8 College Football games for today, 9 NFL games for Sunday & 1 on Monday. I also had in a bet on tonight's World Series Game 1 & the World Series outcome. Also had a CFL bet today & tommorrow.
Now, today I went to log in to my account at Pinancle Sports to put a 2nd half bet on Oklahoma to beat Kansas with the spread. I logged in and was told my account had been temporarily suspended. This had happenned once before and all I had to do was email them, they saw the mistake and it was done in a matter of 1-2 hours. Not today.
I emailed with "Why has my account ####### been suspended?" and they replied with "Your email has been forwarded to the appropriate person."
So now I'm thinking, why on earth can't customer service deal with this, so I email back and ask "what is taking so long? I have been trying to access my account for several hours now and can't get in. Your service is extremely bad when it comes to
customer service.".....They reply with "As soon as we have any updates, we will contact you again."
I still don't understand so I email a third time and ask "can you at least give me a time range as to when I'll be able to regain my account? Even if it's an estimate, some kind of time range. Also, could you at least tell me a bit why it's suspended?"...they email me back with: "Please be informed that as soon as there are any updates on this issue you will be informed accordingly."
I know I'm being pushy but I'm really concerned at this point because that's MY money in that account and I'm afraid I'll lose the money somehow so I email back and complain bad this time with "I don't understand why you can not at least tell me how long my account is going to be suspended. I have done absolutely nothing wrong, I have not cheated or abused any of your rules yet you people are treating me like I have. It's amazing how you can apparently just freeze my account for no reason at all and pretend like it's something I've done wrong. You need to check your records and release my accoutn because this is disgusting how you treat your loyal customers.".....they reply back with "Your message has been forwarded to the appropriate person. You should expect an answer on the next 24 hours."
Now at this time I just don't understand why they can't at least let me know why MY account is having a problem so I email them for a fifth time with "Thank you for finally tellign me how long I'll have to wait but I do have 1 more question I need to ask. Do the bets I made earlier in the week and are being played today & tommorrow - are those still open bets or are all my bets for this weekend cancelled?"......They reply with "We received a charge back notice for a card used to fund your account with Pinnacle Sports. Therefore, since the transactions were unauthorized, Pinnacle Sports has suspended the account."
I clue in. So I email with "Oh no! I remember now. About 2 months ago I noticed my credit card had been charged with a credit I didn't recognize so I told my bank that I wanted them to see if they could find out where it came from. That's the last I heard & I remembered about 4 days later that it was you guys so I e-mailed them to tell them so. I'm going to call my credit card company right now and tell them t drop it, will that get my service back?"....They send back "Your message has been forwarded to the appropriate person."
Now I know the problem and I can fix it so I try to with "is there a phone numebr I can call to clear this up?"....their reply: "Please be advised that Customer Service at Pinnacle Sports is provided 24 hours a day using emails. You should expect an answer on the next 24 hours."
It's like I'm talking to a repeating machine, only occasionally getting a valid response.
I get angry in my seventh email "but you ARE part of Pinnacle Sports Customer Service, why can't you help me solve this and even more so, since I know what is going on now, I'm afraid you guys might terminate the account completely. If you do, I lose all the money that I worked so hard to make. I don't understand why you can't deal with this with me right now, what can be more important than someone's card being charged wrong? What do you want? Maybe a picture of the credit card sent over email?"
Their reply: "The person in charge of this type of issues is not currently in the office. As soon as this person comes back in tomorrow we will send you an email. We appreciate your understanding. If you have any questions, please email our 24 hour Customer Service Department at csd@pinnaclesports.com."
That's all I wanted, they told me when exactly I'll be able to get things done but they still didn't answer a previous question about my bets so I sent another email asking what happens with them. I don't have that email though as I didn't save it. Through all this, I was getting responses back 30-40 minutes after I sent off an email in most cases. I sent the last email almost 5 hours ago now and still no reply. I know I've probably riled them but the least they could do is give me some kind of an answer.
I'm quite pissed though because I love betting 2nd Half NCAA lines when I can. I can't always because I'm usually with family but being on my own this weekend, I was looking forward to this. Here's the bets I was going to make, all in the 2nd Half and I don't have the odds but because I'm good at them, I was going to bet double my usual:
California -9.5 (Won 10-0)
USC -18.5 (Won 38-0)
Texas/Texas Tech Over 31 (currently 24-6, 7:26 left in 4th)
Texas +3 (Currently 24-6, 7:26 left in 4th)
Central Michigan/Toledo Over 30 (currently 0-3, 1:30 left in 4th)
Georgia -6.5 (Won 10-0)
I followed all day hoping & waiting for my account to re-open but nothing came to. I would have bet Oklahoma point spread too but I never saw the spread as I was too busy gettign all this started.
In the long run, it's ridiculous because right now I may only be winning 50% of my games today btu add i nthose 2nd Half lines and I would have been up a nice chunk today. It's a travesty that Pinnacle can't let someone figure out my problem. I tried calling my bank, but they're closed & I checked my online status of when I complained of the unauthorized usage and it clearly says I never signed any of the legal documents so they should have never even done this to begin with. If I lose all the money I've made since I deposited, I'll lose it as I have quadrupled my money and it took 2 months before any of this garbage happenned.
Can someone help me out or does anyone have any advice?
I have some: Stay away from Pinnacle Sports.
