Computer help please

[CarolinaKid]

The last few days i switch from a satellite provider to cable turbo road runner.never had a problem with the computer being switch over.Now here the problem i cant log on to the internet now.Been on the phone over 3 hrs today with cable tech support and we tried everything.the cable tech guy said my computer ping there and is online but for some reason or maybe some problem program is blocking my internet access.I even took off my firewall and really have treid everything.i guess my next step is to take it to a computer shop.any help guys or have anyone ever had the problem.thanks in advance...ck

 

[wolfie_cr]

can you ping an exterior IP like yahoo.com?

you need to open a command prompt and type

ping www.yahoo.com

and see if you get replies

if you do then the computer is definitively online and it could be a browser issue.

if it doesn't work then try pinging the IP instead of the domain name

something like

ping 69.147.76.15

let us know your findings

 

[CarolinaKid]

no we tried that also, it will not let me do anything with the internet.tried internet explorer, and firefox.I guess i will take it to a computer guy today as it my main computer and i need it online.Not sure if a program on the computer is blocking my access as it work great before i switch it over to road runner and now im dead in the water.thanks ck

 

[wolfie_cr]

last resort

(this resets the TCP/IP stack , I am assuming its windows xp, try it if you are using Vista as well)

from the command prompt

netsh int ip reset resetlog.txt


then reboot your computer

 

[TheKinz]

also if you have wireless connections active while being hard wired that could pose a problem. If you have wireless capabilities make sure to disable that function.

I had this same problem a few years back and can not remember what fixed it. I know I could ping a website so I was connected. My suggestion before you pay is call their tech support again. I can not tell you how many times I spent hours on the phone, gave up and then called one more time only to get a tech who knew what he/she was doing..gl

 

[CarolinaKid]

Thanks guys yes i told tech support when i had the computer wireless that i change something on the connection for that serviice, but it been some time ago and for the life of me i cant think what the heck it was.i put 2 computers side by side and check everything and both look the same connected, so i really at a lost here now.ck

 

[bigtex]

I had to remove the CA security program that is offered with your Road Runner service. It was affecting my internet use and even my email access or ability to log out.

 

[CarolinaKid]

Bigtex thanks for the input, on this computer i never did add that service yet and have norton on it.I even took down the firewall and still no go.the tech guys at road runner told me i need to see a computer guy, so i guess on my day off today i will go and get this thing check out..ck

 

[YourAllAmerican]

Assuming you're connecting through a wireless router, does your computer seem to be connecting with the router OK?

 

[CarolinaKid]

Just got back online with my main computer here now.I let a computer guy look at it this morning and not sure but he did something with the connection setup that took about 20 mins to fix.He couldnt believe that the tech guys at road runner didnt advise me on this wed, but anyway im up and running and to top it off he didnt even charge me.A lot faster than the satelite hookup for sure.thanks again for the help guys.(ck)

 

[TheKinz]

giddyup...now go win some money!!!