Bucsfan Or Anyone Any Suggestions

TANG · Nov 23, 2004

<TABLE class=tborder cellSpacing=0 cellPadding=6 width="100%" align=center border=0><TBODY><TR vAlign=top><TD class=alt1>PINNACLE IS A GREAT BOOK WITH GREAT LINES BUT CUTTING PEOPLE OF FROM THEIR WEBSITE LIKE THIS CAUSE I PUSH THE REFRESH TO OFTEN AND ACCUSING ME OF USING A ROBOT IS RIDICULOS. THIS IS THE SECOND OR THIRD TIME THIS HAS HAPPENED. i EMAILED THEM AS THEY DO NOT CARE TO INFORM YOU THAT THEY HAVE CUT YOU OFF. I GIVE THEM OVER 10000-100000 IN ACTION EACH WEEK WHEN I PLAY THEIR THIS IS NOT HOW TO TREAT A CUSTOMER. BUCSFAN OR ANYONE ANY SUGGESTIONS. I CLICK THE REFRESH OFTEN CAUSE I WANT THE BESTLINE. DO YOU GUYS THINK CUTTING ME OFF FROM A WEBSITE AND NOT TELLING ME IS FAIR. THE FIRST TIME THIS HAPPENED THEY TOLD ME WE DO NOT KNOW WHY YOU CAN'T GET OUR WEBSITE IT TOOK A WEEK FOR THEM TO LET ME KNOW WHY I WAS CUT OFF. PINNACLE YOUR LINES ARE GREAT BUT HOW YOU HANDLE THIS IS DISGRACEFUL. IF ANYONE HAS ANY SUGGESTIONS PLEASE LET ME KNOW. I HAVE TOLD THEM I WON'T PRESS REFRESH AS OFTEN SO FAR 30 MINUTES NO RESPONSE.

Dear Pinnacle Sports client,

We have been informed that the IP address you provided to us has been the originating source of accounts using robotic tools.

This has caused performance problems for Pinnacle Sports.
We have therefore denied access to this IP.

Please be advised that refreshing too many times the lines lowers also the rapidity of access to our site for other clients. We understand that our clients may want to place their wagers on the best odds. However, in fairness of other clients that may want to access to our site and cannot because of the slower service, we cannot allow a high number of hits on the refresh button or the usage of any kind of robotic tool to refresh the lines.

Our IT staff will activate your IP address when you advise this type of activity has ceased and will not occur in the future.

Best regards,

Customer Service Department
Pinnacle Sports

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bucsfan67 · Nov 23, 2004

yes, write them back and tell them it wont happen anymore, and they will reinstate your ip..

If u want to play there, quit refreshing so much...

pretty simple..

TANG · Nov 23, 2004

They Already Reinstated My Ip Is It Not The Goal To Get The Best Price I Do Not Think I Am Doing Anything Wrong Here. Bucsfan Why Would You Side With The Book Here. I Can Pound The Refresh At Other Books And Nobody Cares Their. Buttom Line Is I Want The Best Price.

bucsfan67 · Nov 23, 2004

I'm not siding with anyone, i am simply telling you if you want to play there, then follow their rules...

Any business has a right to set whatever rules they want....Just as you have the right to play elsewhere.....

I can open a restaurant and hire a hostess to seat the door, and tell the customers, you have to give her 10.00 to get a table........thats my right....no one will eat there, but i can set the rule......if u want my food, you will pay the extra 10.00

Pinnacle can set that rule if they want....You have to decide if u want to play their when u can constantly sit on the refresh button....

Lots of other shops out there with reduced juice, go elsewhere if they allow what u want to do, and pinny doesnt....

Not being rude, or "siding", just stating the facts..

TANG · Nov 23, 2004

the fact that pisses me off is they just cut you off no warning no email they don't bother to let you know. I would in most cases stop playing their but of course i believe they are the best out there for straight wagers. which is what i play. this is my only complaint with them. it is just frustrating not being able to access their site.

Jacksorbetter+ · Nov 23, 2004

How often do you hit refresh? The lines don't move that fast at Pinnacle do they? I do agree that they should notify you that there is a problem before blocking your IP.

Journeyman · Nov 23, 2004

I click refresh often, when the line is about to come out...I am surprised by this actually...had no idea it was that relevant...I mean what are we suppose to do?

Journeyman · Nov 23, 2004

If we don't we may miss the number, its hard enough getting down online between quarters as the damn line keeps jumping around...

bucsfan67 · Nov 23, 2004

obviously if they "think" he has a robot program, then the refresh must be getting hit over and over and over.......Just constantly clicking refresh, until he see the number change....

that must take away from others being able to access, and bet...

somewhat like how you notice certain sites take longer at crunch time on sunday, and hang, while you are trying to wager...

I would guess that is what they are talking about..

I dont think they mean someone simple clicking refresh once to see if the line has changed......

I do agree, however, it would have been nice to advise via email before blocking, just common courtesy...

TANG · Nov 23, 2004

I Press It Fairly Often At Times But I Am Not Doing It Every Second Or The Whole Day. But When I Am In Their Site Especially Close To Game Time I Refresh It Often I Do Not Deny It. I Want The Best Price. They Accused Me Of Using A Robot The First Time They Took Away Me Ip. I Did Not Have A Clue What The H*ll They Were Talking About. My Point Is That I Am Not A Small Player I Play A Nickel To 2 K A Game. I Am Aware This Is Not Big Time But I Give Them Very Good Business Put Threw 10000-100000 A Week I Would Guess And I Just Should Not Be Treated Like That.