Didn't want to believe it when i read the negative threads on here about 5dimes but i guess they are true.
I know c/s leaves something to be desired but things are getting to be a joke.
Quick story is i recently moved, Put in for a withdrawal but before i did i went into their personal info section and updated my address (which said and showed as changed afterwards and still does with the bew address). I got the tracking number from 5dimes and sure enough the check was sent to my old address. Called them up not mad at all as mistakes happen figuring it would rectified with just a phone call from them to fedex. Their a+ c/s turns it around on me saying it was my fault as i have to notify them as well via phone. She couldn't get thru her stupid brain i would have done that IF on the website it said my address has not been sucessfully updated. How the hell was i supposed to know, I'm not Carnac......
Fine, She tells me to call fedex and change it, I do and they won't.. Call back to speak with accounting, "Oh no, Only we speak with accounting".Again fine, Call back this morning, "There's nothing we can do, We cancelled the check have to wait to we receive it back and redeposit it in your account and then i have to do a new withdrawal". This has to be a joke right?.. It gets even worse. I ask how long this is going to take. "Up to 1 month" they answer.
I ask why not just have fedex forward the check. They answer "It's too late to do that now as we cancelled the check.
After many years wth 5dimes and never a issue i thinks its time to move on. I don't know whats going on with them but a big thumbs down to them. This is not how a shop as big as them should handle business.
uke1:
I know c/s leaves something to be desired but things are getting to be a joke.
Quick story is i recently moved, Put in for a withdrawal but before i did i went into their personal info section and updated my address (which said and showed as changed afterwards and still does with the bew address). I got the tracking number from 5dimes and sure enough the check was sent to my old address. Called them up not mad at all as mistakes happen figuring it would rectified with just a phone call from them to fedex. Their a+ c/s turns it around on me saying it was my fault as i have to notify them as well via phone. She couldn't get thru her stupid brain i would have done that IF on the website it said my address has not been sucessfully updated. How the hell was i supposed to know, I'm not Carnac......
Fine, She tells me to call fedex and change it, I do and they won't.. Call back to speak with accounting, "Oh no, Only we speak with accounting".Again fine, Call back this morning, "There's nothing we can do, We cancelled the check have to wait to we receive it back and redeposit it in your account and then i have to do a new withdrawal". This has to be a joke right?.. It gets even worse. I ask how long this is going to take. "Up to 1 month" they answer.
I ask why not just have fedex forward the check. They answer "It's too late to do that now as we cancelled the check.
After many years wth 5dimes and never a issue i thinks its time to move on. I don't know whats going on with them but a big thumbs down to them. This is not how a shop as big as them should handle business.
uke1:
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