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If you would like to contact me so we can discuss your query, please telephone us here at Customer Services or email
customer.services@bet365.com and put your email for my attention.
By way of explanation of our rules for suspended games. This is taken from the bet365 website:
Side Betting
If a game is 'called', or suspended, winners and losers for betting are official after at least 5 full innings of play unless the home team is leading after 4½ innings. If a game is 'called', or suspended etc, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called). Please note that suspended games do not carry over
Total and Run-line betting
When betting on total runs (over/under) or run-lines, the game must go to 9 innings (8½ if the home team is ahead) to have action
In Game Betting Rules (aka in-running)
Moneyline/total/run-line - 8½ innings rule applies.
8 1/2 innings rules
The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets to have action, unless specified otherwise.
Therefore, if your wager was on the side and was placed during the game, it would have been made void. The game was called during the bottom of the eighth.
I look forward to your assisting you with your query.
regards
Richard Heathcote
Customer Service Manager
bet365