CONTACT BetCRIS - SPORTSBOOK, RACEBOOK, CASINO, SKILL GAMES AND POKER ROOM

Hours of operation:

BetCRIS Sportsbook is open 7 days a week 365 days a year. Internet wagering is available 24 hours a day, 7 days a week. Wagering Center and Customer Service offices never close.

If you cannot find the answer to your questioning in our FAQ, please feel free to contact us via email at Customer Service or call us toll free at 1-866-BET-CRIS ( 1-866-238-2747) Toll Free US & Canada only.

* Customer queries will be answered within two working days.

SPORTSBOOK – WAGERING LINE
Toll Free (US & Canada only) 1-866-WinCRIS (1-866-946-2747)

RACEBOOK
1-800-329-6333
For Horse Department questions: horses@betCRIS.com

CASINO
1-866-BetCRIS (1-866-238-2747)
For Casino questions: cm@BetCRIS.com

POKER ROOM
1-888-242-5401
For Poker Room questions: gm@americascardroom.com

NEW ACCOUNTS
Opening an Account
If you have any questions about opening a new account or inquiries concerning your BetCRIS Sportsbook Account please contact the sales office at Customer Service or call us at 1-866-BetCRIS (1-866-238-2747)

TECHNICAL SUPPORT
For technical help with the website please contact csd@betcris.com or call Toll Free 1-866-BetCRIS (1-866-238-2747)

In 1985 CRIS opened the world’s first offshore sports book in the Dominican Republic. Designed as a simple call center for customers to place sports bets, this innovative idea was the start of the billion dollar sports betting industry that we see today.The gaming community quickly took notice and our reputation continued to grow.

Always first sportsbook to post lines, the phrase “Where the line originates” was born, attracting the world’s sharpest and biggest players. Soon every line service, Las Vegas sports book, and bookmaker depended upon us to create a market place for sports bettors all over the world.

In 1993 we were the first sportsbook to relocate to Costa Rica and over the next decade many more followed. We are now known as Costa Rica International Sports (CRIS) and have expanded our services - diversification into online sports betting, virtual casino, multi-player poker and walk-in sports betting outlets all over the world, created an impressive $1.5 billion dollar volume in 2002.

• Straight Bets
• Pleasers
• Game Totals
• Moneylines
• Parlays
• Action Points
• Open Wagers
• Teasers
• If Bets
• Reverses
• Buying Points
• Round Robins
• Future Wagering
• First Half Wagering
• Second Half Wagering
• Propositions

• NFL/NCAA Football
• NBA
• NHL
• MLB
• Golf
• Soccer
• NASCAR
• Horseracing
• Boxing

Deposit Methods
Deposits are free, except where otherwise noted.

• Bank Transfer from Checking Account (by phone)
• NETeller
• EFT
• InstaCash
• Money Transfer (free for deposits of $300 or more)
• Bank Wire*
• Cashier's Check*
• Firepay
• Credit Card
• Money Bookers
• Sports Book Transfers* ($30-$50 fee)

* Please email csd@betcris.com or call 1-866-BetCRIS for more information.

Withdrawal Methods

Payouts are processed Mon-Fri, 9am -3 pm EST. Call 1-866-BetCRIS to request
a payout or email csd@betcris.com to submit your request online. If at any
time you have used a credit card to fund your BetCRIS requesting a payout, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used. If you have not already submitted this Form and need a copy, contact csd@betcris.com

There is a five percent processing fee for credit card refunds. All deposits
made by Mastercard cannot be refunded back to the card, so must be refunded by any other method.

Payout methods, processing times, and fees are:

• Direct Bank Deposit (2-3 business days)
• NETeller (within 24 hours, fees vary by amount withdrawn)
• Money Transfer (within 2 hours, Western Union fees apply)
• FirePay (within 24 hours, 3% of withdrawal charged)
• Moneybookers (within 24 hours, fees vary by amount withdrawn)
• Bank Draft via FedEx (2-3 business days, $40 fee)
• Bank Draft via regular mail (3-4 days, $10 fee)
• Bank Wire (2-5 days, $55 plus .005% of amount withdrawn)

For transaction security we use SSL encryption.

At BetCRIS Sportsbook we recognize the importance of confidentiality. We understand that you expect your personal and betting activities to be held in the strictest confidence. As a client of BetCRIS Sportsbook, you have entrusted us to protect your privacy and to safeguard your personal information. We take this responsibility seriously and have designed policies and procedures to prevent misuse of this information.

Furthermore, BetCRIS Sportsbook does not disclose any client information to any government agencies, or third parties. Nor do we sell or trade our mailing list to other companies.

BetCRIS clients are issued their own personal pin number and password which can be accessed online or over the phone. All dealings are kept anonymous. Our toll free telephone numbers do not leave any footprints on your telephone records.

Costa Rica International Sports (CRIS or BetCRIS.com) is a recognized sports betting industry Leader since 1985. BetCRIS Sportsbook provides Safe, Legal, and Secure sports betting on sporting events, as well as horse racing, online casino games, poker, and bingo from any location in the world, 24 hours a day 7 days a week.

BetCRIS Sportsbook conveniently takes care of all our clients needs.No matter what your schedule is or what part of the world you are betting from, our 24 hour service will meet all your requirements. Our interactive sports betting service allows our customers the option of betting online or over the phone with the same pin number and password. (BetCRIS also has wireless services) So whether you are betting from your office computer or calling from the comforts of your home you can rest assured our service will be first class, and remember, all accounts are completely confidential.

All you need to do is open your sports betting account online or by telephone and concentrate on picking winners, BetCRIS Sportsbook will take care of the rest.

BetCRIS Sportsbook Facts

• BetCRIS Casino is CFG - Fair Gaming Certified.
• BetCRIS is ranked within the top five Official Football Betting Guide
• BetCRIS is recommended by the Insiders Football News
• Transactions will appear on your statement as: www.BetCRIS.com
• Your credit card will be billed immediately after purchase.
• We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
• For transaction security we use SSL encryption.
• All transactions are in USD.
• All customer data will be treated confidentially and will not be sold to others
• If you are totally dissatisfied with the service you have received in our sportsbook we will consider your case and refund your purchase so long as your reason is valid.
• To apply for a refund e-mail us on csd@betcris.com.
• You must be at least 18 years old to use this service.
• It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances.
• All orders will be affected immediately.
• After purchase the customer is able to play immediately.